IP500v2 loosing it's config

[ista6]

Anyone seen an ip500v2 loosing it's config and you can not send back a backup to it ?
Seen it happen twice now.

After removing the SD card and putting it back in the backup can be uploaded to the SD card.
Also embedded vm recordings are silent or crackling.
After a reboot it is normal again.

[kottala]

Hi Ista

I have not heard of this type of issue so far.But I would suggest to raise a Service Request with AVAYA Back bone team so that they will investigate and found the reason for this issue.

[xlr8neo]

remove the card put into your pc and re format and rebuild using the manager.

should fix the problem

[ista6]

Both suggestions have been done.
But reformat it with manager should not be necessary, the card should stay normal.
I have seen cards locked in "read only" or where the folder in the system folder are suddenly move to the root of the card.

Case is raised and one of the card sis going to tier 3 next week.

[xlr8neo]

get a replacement card and do a licence swap. there have been some documented failures with the low level formatting at point of mafacture.if this persists then it will probably be the card reader on the ipo

[ista6]

Swap has been done already.
Do you mean that the cards are faulty from the manufacture ?
So there is also a possibility that the SD slot in the ipo is bad ?

The first one is my thought too but the second one is harder to investigate.

Where do you have that information from ?

[ista6]

Nobody ?

There are several cases open now and there is nothing on the caveats site yet!