Avaya IP Office Route selection tone Issue

[premkp]

hi

I installed ip office V2 in two three sites ,they have issue .They cant hear dial tone after selection external route code (9).
We cant able to hear that tone.But we can dial outside and incoming cal also coming no issues in that
Anyone please help me to sort it out this issue.Thanks

[pdgavin]

Avaya IP Office Route selection tone Issue

You have to enable Secondary Dial tone in the ARS table:

Secondary Dial Tone: Defaults = Off.
When on, this setting instructs the system to play secondary dial tone to the user. The tone used is set by the field below.
The tone used is set as either System Tone (normal dial tone) or Network Tone (secondary dial tone). Both tone types are generated by the system in accordance with the system specific locale setting. Note that in some locales normal dial tone and secondary dial tone are the same.
When Secondary Dial Tone is selected, the ARS form will return tone until it receives digits with which it can begin short code matching. Those digits can be the result of user dialing or digits passed by the short code which invoked the ARS form. For example with the following system short codes:
In this example, the 9 is stripped from the dialed number and is not part of the telephone number passed to the ARS form. So in this case secondary dial tone is given until the user dials another digit or dialing times out.
Code: 9N
Telephone Number: N
Line Group ID: 50 Main
In this example, the dialed 9 is included in the telephone number passed to the ARS form. This will inhibit the use of secondary dial tone even if secondary dial tone is selected on the ARS form.
Code: 9N
Telephone Number: 9N
Line Group ID: 50 Main


Also if you have other User or System short codes that begin with 9 the system waits to see which short code will match.

Pete

[pawar25]

hi
how can i change secondary dial tone?