call routing and pop up screen.

[fairom]

Dear,
we just installed a new Avaya ip office 500 v2 - 8.1 system, now we need the following how can it be done please:

1. I need to make call routing for the agent but the problem I have like 5000 Numbers so its a very big list. what is the best solution to do that.
2. i need when someone calls a pop up screen shows on the agent computer with the client information.

i think to install MS Dynamic CRM, please advise for the best solution

with many thanks.

Regards,

[laburu]

For the routing bit you can use wildcards, as oer the manager help

Incoming Number: Default = Blank (Match any unspecified)
Matches to the digits presented by the line provider. A blank record matches all calls that do not match other records. By default this is a right-to-left matching.

·* = Incoming CLI Matching Takes Precedence
·– = Left-to-Right Exact Length Matching
Using a - in front of the number causes a left-to-right match. When left-to-right matching is used, the number match must be the same length. For example -96XXX will match a DID of 96000 but not 9600 or 960000.
·X = Single Digit Wildcard
Use X's to enter a single digit wild card character. For example 91XXXXXXXX will only match DID numbers of at least 10 digits and starting with 91, -91XXXXXXXX would only match numbers of exactly 10 digits starting with 91. Other wildcard such as N, n and ? cannot be used.
·Where the incoming number potentially matches two incoming call routes with X wildcards and the number of incoming number digits is shorter than the number of wildcards, the one with the shorter overall Incoming Number specified for matching is used

For the pop up, One-X portal can give you that functionality. If you wan't a CRM I would use devconnect to understand what applications that have been tested

https://www.devconnectmarketplace.com/