Error with SMDR Records (Call Accounting)

[oluko]

Hi All,

I use Avaya IP Office Essential Edition with a third party call billing solution (Acquview). But the problem I have is that the billing solution registers calls that are not matured (I mean calls that are not connected to the other party or rand but not answered) and at same time charge the account.

I contacted the billing software company and was told to make the Avaya System not to send records for unconnected calls to SMDR.

Is there any way this can be corrected or any better call accounting solution that can make this happen?

[willems1]

I think it is a problem in your accounting software. An unanswered call has a duration of 0 sec. so it can't be billed.

[oluko]

I think it is a problem in your accounting software. An unanswered call has a duration of 0 sec. so it can't be billed.

Hello Willems,

Thanks for the support. But what I want to understand is that even on the Avaya IP Phone (1608 and 1616) it starts reading even when the line is ringing or bounces back as not in service. As soon as a call is placed, it starts reading automatically or is there a way that can be worked on? To make sure it starts reading only when the other party is connected.

Because I think that is what will be sent to the SMDR record and recorded by the call accounting software. And if you think it is the problem of the software, I would like you to suggest a good one that will solve my problem.

Thank You.