hi can you help i have setup auth code on ipo 8.1 but when i enter the code i get "number busy " can you please help me
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You need to create a new Account Code in the "Account Code" section of Manager. Then you can put an Account Code button on teh phone, and press that mid call, to enter teh code.... -
Authorization Codes
You may want to review the settings for authorization codes in the IPO KB:
Authorization Codes | Authorization Codes
Overview
Authorization codes are not shown by default. IP Office Manager must be modified in order to support authorization codes. Similarly in order to record authorization codes used with calls in the system SMDR, the Delta Server software must be modified.
Each authorization code is associated with a particular user or user rights set. The user or users associated with the user rights, can then dial numbers which are set to trigger forced authorization code entry. Once a code is entered, the short code settings of the user or user rights with which the code is associated are used to completed the call.
This can be used to allow authorized users to make otherwise restricted calls from any extension without first having to log in to that extension and then log out after the call. Authorization code usage can be recorded along with the call details by the Delta Server in its SMDR output, including valid/invalid code entry and the code used.
•A user dials a number that matches a short code set to Force Authorization Code.
•The user is prompted to enter an authorization code.
•They dial their authorization code. If a matching entry is found in Authorization Codes records the system checks the corresponding user or user right (in that order). Note that the user or user right checked does not necessarily need to be connected with the user dialing or the user whose extension is being used to make the call.
•The dial string is checked against the short codes with the matching user or user rights.
•If it matches a dial short code or no short code the call is allowed, otherwise it is blocked. Note that the short code is not processed, it is just checked for a match.
•If multi-tier authorization codes are required there must be blocking (busy) short codes (or a wild card '?' )
Kirk
W.K. "Kirk" Kirk | Avaya | TechniCenter Engineer | Technical Support and Proposal Management ~ SME Pre-Sales Support
Westminster, CO 80234 | Voice: 1-888-297-4700 | [email protected]
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https://avaya.my.salesforce.com/sfc/servlet.shepherd/document/download/06930000001zd3vAAA
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