Avaya One-X Mobile for IP office - problem

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts
  • abragi
    Aspiring Member
    • Jun 2013
    • 1

    Avaya One-X Mobile for IP office - problem

    Hello !

    It's my first expereince with one-x portal, so any help very appreciated.
    What do I have:
    IPO R8.1.69 with
    Essential
    Preferred
    2 x MobileWorkers

    VMpro 8.1 (9203) + one-X Portal for IP Office v8.1.93.40
    installed on windows 2003 pc
    firewall off

    telnet to 7777 ok

    iphone 4 with ios 6.1.3 and avaya one-x mobile preferred for ip office version 1.2.1 for ipo 8.1 fp1

    Tryied both fqdn and ip.

    Also I've rebooted everything, twice just to be sure

    But nothing, I still get "connection refused" on my iphone.

    Do you have any ideas what I should do next ?

    BTW:Mobile twining works.


    Logs from Iphone:
    Code:
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: In-App settings settings changed
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>:  In-App setting Done button tapped
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: VCRegistrationManager: onBroadcastNotificationReceived: kApplicationSettingsChangedEvent
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: VCRegistrationManager: onApplicationSettingsChanged
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: VCRegistrationManager: checkVoipAvailability orginalVoipActive: 0
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: VCRegistrationManager: checkVoipAvailability current mode is NEVER
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: VCRegistrationManager: disableVoip: 0
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: DisconnectAlarm: SparkService disconnecting, setting hasSMConnected to NO
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: NSUserDefaults Updated
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: NSUserDefaults Updated
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: NSUserDefaults Updated
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: *****Checking settings!*****
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: UCConnectionManager: checkForCredentialsChange
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: IN SETTINGS -  Server: MYDOMAIN.XXX --- Port: 8444 --- Username: MYLOGIN
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: UCCoreDataManager: hasCredentialChangeWithServerURL:serverPort:username:password:oldAccountJid:
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: CURRENT ACCOUNT: (URL: (null) | PORT: (null) | USERNAME: (null) | Change Detected: 1 | Current JID: (null))
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: Last authenticated account as JID (null)
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: Current account is different than last account (null)
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: *****Credentials are different!*****
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: UCAppDelegate: sendBroadcastAboutChangeInCredentials
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: *****Retrieving login creds!*****
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: **** Retrieving credentials ****
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: UCConnectionManager: retrieveLoginCredentialsFromServer:
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: Server Certificate Validation set to NO
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: Attempting to retrieve IM credentials from https://MYDOMAIN.XXX:8444/sipxconfig/rest/my/im-info with username MYLOGIN
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: VCRegistrationManager: onBroadcastNotificationReceived: kUCCUserSwitchedEvent
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: VCRegistrationManager: onUserSwitchedEvent
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: VCRegistrationManager: disableVoip: 0
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: DisconnectAlarm: SparkService disconnecting, setting hasSMConnected to NO
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: VCAccountManager: store account
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: NSUserDefaults Updated
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: NSUserDefaults Updated
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: NSUserDefaults Updated
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: NSUserDefaults Updated
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: Printing status of capabilitiesManager:
    Enable EnterpriseDirectory = NO
    Enable PersonalDirectory = NO
    Enable CallLogs = NO
    Enable Voip = NO
    Enable FilterByRosterGroup = NO
    Enable PaucUserContactInfo = NO
    Enable VmSavedFolder = NO
    Enable VmDeletedFolder = NO
    Enable QueryExternalCalls = NO
    Enable MobileTwinning = NO
    Enable MobileTwinningFeatureStateReporting = NO
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: UCConnectionManager: retrieveLoginCredentialsFromServer:
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: RESTRequest complettion block response code: 200
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: Set username password for XMPP to [email protected], and myBuddy is [email protected]
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>:
    *****Retrieving login creds! SUCCESS? 1 *****
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: UCConnectionManager: connectToXMPPStream
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: Attempting to connect to XMPP at MYDOMAIN.XXX:5222 with username [email protected]/pauc-1.2-38166D8AF28E44B6-#-16
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: NSUserDefaults Updated
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: NSUserDefaults Updated
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: UCMybuddyTracker: xmppStreamWillConnect:
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: clearvCardTempForJID:[email protected]
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: ---------- xmppStreamDidDisconnect:withError: ---------- (error: Error Domain=NSPOSIXErrorDomain Code=61 "Connection refused" UserInfo=0x62cc1e0 {NSLocalizedFailureReason=Error in connect() function, NSLocalizedDescription=Connection refused})
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: UCXMPPStreamManager: setMyBuddyOnline:
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: UCMybuddyTracker: xmppStreamDidDisconnect:withError:
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: UCCoreDataManager: clearAllUsersAndResourcesForXMPPStream:
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: Merging change in MOC UCCommanderAppDelegate : contextDidSave
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: Removed all users and empty groups
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: UCCoreDataManager+PAUC: clearLiveVoicemails
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Warning>: Starting to merge
    Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Warning>: Done merging
    Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: ********* Server not authenticated *********
    Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: ********* We were not previously authenticated *********
    Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: ********* Clearing Conference **********
    Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: VCRegistrationManager: onBroadcastNotificationReceived: kXmppDisconnectedEvent
    Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: VCRegistrationManager: onXmppDisconnected
    Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: VCRegistrationManager: disableVoip: 0
    Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: DisconnectAlarm: SparkService disconnecting, setting hasSMConnected to NO
    Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: UITabBarController: handleSIPCallFacilityPhoneDisConnectedEvent
    Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: NSUserDefaults Updated
    Jun20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: Updating unread message count (null) : 0
    Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: photoDataForJID:[email protected]
    Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: vCardTempForJID:[email protected]
    Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: shouldFetchvCardTempForJID:forJID: [email protected]
  • furrerm
    Guru
    .
    • Nov 2010
    • 196

    #2
    In the XMPP field of One X Administrator, what do you have? A loopbak IP address, or an FQDN?

    Comment

    • gsaute
      Member
      • Apr 2014
      • 4

      #3
      Hi all,

      I have same problem, Onex Mobile don't work ( inside, and outside of compagny)
      "My buddy is offline"
      I try to change IP address of MI presence ( FQDN, Public IP, IP Lan (with wifi) nothing work!

      I'am in IPOffice v9 SP4

      Regards

      Comment

      Loading