IP Office 500 only device not pingable on subnet

[bouchc]

Im having issues trying to ping the IP Office from a different subnet.
Setup:

Small Business Server is on VLAN20
IP Office 500 and phones are on VLAN10
SBS Server is connected to a Cisco switch and routed through a Fortigate 100D to the IPO
Firewall allows all traffic and protocols from VLAN20-10


I can ping every device on VLAN10 from VLAN20 except for the IPO.
I can ping every device on VLAN20 from VLAN10.
I can ping the server and IPO from the firewall.

I have set up my laptop with the same IP address as the IPO and plugged into the same port on the switch using the same cable for the IPO. I can ping my laptop from the server.

I have searched google for answers and just it always says the issue is with the IP Routes in the IPO, I have tried the suggested setting to set a route as 0.0.0.0, 0.0.0.0, default gateway. and still cannot ping from server to IPO. The company that set up the IPO claims it is our routing. Any other ideas?

[bouchc]

update

The client wants the IPO management software installed on the server, the software will not recognize the IPO.

[peloq]

I'm pretty sure was your default IP Route in your IP Office doesn't work. Verify you chose the right Destination LAN1, when you configured your IP Route. The other possibility is to add your IPO Lan 2 direct in your VLAN 20 with an address from that subnet.

[richa184]

same issue

was this issue resolved?