Multiple old messages appear in Mail box

[polk4]

I have a customer on 8.1 Essential Edition who states 1 particular user all of a sudden received 44 new messages from back in March and April. These messages were not just hers but for all the users in the system. I found no alarms pertaining to this and she had already deleted them before I could look at them.

Anyone hear of this type of issue?

[wkirk]

Need more info - are these emails messages about voicemails or voicemail messages in her voicemail box?

Kirk

W.K. "Kirk" Kirk | Avaya | TechniCenter Engineer | Technical Support and Proposal Management ~ SME Pre-Sales Support
Westminster, CO 80234 | Voice: 1-888-297-4700 | [email protected]

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[pdgavin]

Multiple old messages appear in Mail box

It is possible that the embedded voicemail got corrupted by not properly shutting down the system, are they losing power and do they have a good online UPS? Are they removing the power to the system without shutting it down properly?

You could try using Manager to reformat and recreate the SD card. Make sure you have a backup of the configuration and you will lose all of the voicemails and names and greetings and auto attendant recordings.

You may want to open a case of trouble with Avaya Backbone support to have them help you troubleshoot this issue or with this procedure.

Pete G.