5610SWIP phone unable to login suddenly

[rcrosi]

Hi,

I'm new to the forum... I have an IP Office 500 system, installed several years ago. One IP phone at my remote home office that has worked fine for several years.

About 2-3 weeks ago, I virtualized our Avaya Voicemail Pro and IPO management computer over to VMWare. It went well, and all has been fine... or so I thought.

I returned from vacation to find that on Monday, I can no longer log into my IP phone at my home office as x128.

While I was away, however, Time Warner had to re-run our fiber for our phones and internet, but everything has been fine everywhere else, but my phone. (Internet, P2P fiber LAN between stores, credit card processing, all other apps, etc).

It's default extension is 371, and that works fine, however, when I try to log into it as ext 128, which is what I normally use, it just beeps as if it's logging in, then returns to x371.

I cannot log in as any other extension on it, either.

I'm not sure if I broke something when I virtualized it or not, but cannot figure it out.

Any suggestions would be great.

Thanks in advance.

[pdgavin]

5610SWIP phone unable to login suddenly

I am 99.9% sure it has nothing to do with virtualization of your voicemail pro and manager because logging in is not dependant on those, worst case is that it is trying to TFTP the 46xxsettings.txt and 46xxupgrade.scr files from the virtual server and it times out, but I dont think that will prevent you from logging in.


It's default extension is 371, and that works fine, however, when I try to log into it as ext 128, which is what I normally use, it just beeps as if it's logging in, then returns to x371.

So the phone works but does not let you log in with another extension. Are you using Hot Desking? Are you using the default hot desking short code *35*128*your login code configure in the telephony/supervisor settings# or are you trying to log off/on the phone using the options button?

If you are using hot desking does it work if you are in the office? Are you setup with a login code and are you using the correct login code for that extension?

Pete G.