IPO Contact Store is not comprising wav files

[edlau]

Hello,

Suddenly CS stops pulling wav files from VRL directory, and no records are shown on web administration page.

Files in VRL directory are present, and VMPRO and CS runs on the same server Windows 2008.

The message error in CS: Failed to compress audio file for recording. Reason: Not available.

Any help will be appreciated.

Regards,
Eduardo.

[bmandair]

IPO Contact Store is not comprising wav files

Hi, please open a service request ticket with Avaya support so the problem can be fully investigated. Thanks.

[keife1]

reply

I am having the exact same issue. processes 1000's of calls then just stops. any solution