all incoming call become forwarded automatically to 8 other extensions which i didn't

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  • melkab
    Hot Shot
    • Dec 2013
    • 12

    all incoming call become forwarded automatically to 8 other extensions which i didn't

    [B]PROBLEM CLARIFICATION

    I HAVE 4 Analog TRUNK LINE IN SERVICE 8 Analog TRUNK LINE OUT OF SERVICE
    THE 4 ANALOG TRUNK LINE IN SERVICE CONFIGURED LIKE THAT :
    >> LINE SETTINGS>>INCOMING GROUP ID: 0
    >> LINE SETTINGS>>OUTGOING GROUP ID: 0
    THE 8 ANALOG TRUNK LINE IN OUTSERVICE CONFIGURED LIKE THAT :
    >> LINE SETTINGS>>INCOMING GROUP ID: 1
    >> LINE SETTINGS>>OUTGOING GROUP ID: 1
    I CREATE HUNT GROUP FOR OPERATORS ,WHERE I ADD TWO EXTENSIONS (110,112) TO IT, AND I HAVE GIVEN THIS GROUP EXTENSION NUMBER 100
    I NEED TO ALL INCOMING CALL BE ROUTED TO THIS HUNT GROUP OF OPERATORS WITHOUT BE TRANSFERRED BEFORE TO AUTO ATTENDANT "GREETING MESSAGE"
    1) I MADE NEW INCOMING CALL ROUTE AND
    2) IN STANDARD TAB >> I CONFIGURED LINE GROUP ID : "0"
    3) DESTINATION TAB
    - I KEEP TIME PROFILE LIKE DEFAULT "DEFAULT VALUE"
    - DESTINATION I CHOOSE EXTENSION NUMBER OF THIS HUNT GROUP WHICH IS "100"
    - FALLBACK EXTENSION I LET IT BLANK

    THE PROBLEM IS :
    ALL INCOMING CALL BECOME ROUTED AUTOMATICALLY TO INCORRECT 8 EXTENSION WHITCH I
    DIDN'T HAVE IN TOO THE CORRECT HUNT GROUP OF OPERATORS.

    NOTE : WHEN I CONFIGURE IP OFFICE, I DELETED DEFAULT INCOMING CALL FOR "200 MAIN" GROUP AND "DIALIN"


    CONFIGURATION PICTURE OF INCOMING CALL ROUTE
    http://jan.imghost.us/11ME.jpg
    Last edited by melkab; 01-10-2014, 05:53 AM.
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