the voice fails when calling from SIP provider on.

[asdal]

Hello
There is a problem: the voice fails when calling from SIP provider on.
IPO shows the problem: CMMap: Mapper::AllocateCodec unable to allocate resource

License there.
How can I show that occupy resources? and to release them?
How do I resolve this problem?

LOG:

196049mS CD: CALL: 17.1023.1 BState=Idle Cut=1 Music=0.0 Aend="Line 17" (0.0) Bend="" [] (0.0) CalledNum=495XXXXXX () [email protected] (495XXXXXX) Internal=0 Time=5 AState=Idle
196049mS CMCallEvt: 17.1023.1 9 SIPTrunk Endpoint: StateChange: END=A CMCSIdle->CMCSDialInitiated
196049mS CMTARGET: 17.1023.1 9 SIPTrunk Endpoint: LOOKUP CALL ROUTE: type=0 called_party=4959882971 sub= [email protected] dir=in complete=1 ses=0
196050mS CMTARGET: 17.1023.1 9 SIPTrunk Endpoint: SET BESTMATCH: length 10 vs -1 match=4959882971 dest=100
196050mS CMCallEvt: Priority hike: call 9 priority 0->1
196050mS CMTARGET: 17.1023.1 9 SIPTrunk Endpoint: LOOKUP ICR: [email protected] [email protected] (Destination 100 ) => CDPN=100
196050mS CMTARGET: 17.1023.1 9 SIPTrunk Endpoint: ADD TARGET (N): number=100 type=0 depth=1 nobar=1 setorig=1 ses=0
196051mS CMTARGET: 17.1023.1 9 SIPTrunk Endpoint: SET USER: Секретарь orig=1
196051mS CMTARGET: 17.1023.1 9 SIPTrunk Endpoint: ADD USER: Секретарь depth=2 disallow_cw=0 dnd=0 real_call=1 group_call=0 type(CMNTypeUnknown) incl(0x0) excpt(0x0), allow_redir(1) remote=00000000
196051mS CMMap: Mapper::AllocateCodec unable to allocate resource
196051mS CMCallEvt: Cannot reserve a codec for Aend, aend is 17.1023.1 9 SIPTrunk Endpoint
196051mS CMTARGET: (null): ADD PRIMARY
196052mS CMTARGET: 17.1023.1 9 SIPTrunk Endpoint: NO INITIAL TARGETS: Секретарь
196052mS CMTARGET: 17.1023.1 9 SIPTrunk Endpoint: ADD USER: Секретарь depth=1 disallow_cw=0 dnd=0 real_call=1 group_call=0 type(CMNTypeUnknown) incl(0x40) excpt(0x40), allow_redir(1) remote=00000000
196052mS CMMap: Mapper::AllocateCodec unable to allocate resource
196052mS CMCallEvt: Cannot reserve a codec for Aend, aend is 17.1023.1 9 SIPTrunk Endpoint
196053mS CMTARGET: (null): ADD PRIMARY
196053mS CMTARGET: 17.1023.1 9 SIPTrunk Endpoint: SELECT: TRY VOICEMAIL orig_hg() orig_user(100)
196053mS CMTARGET: 17.1023.1 9 SIPTrunk Endpoint: Fallback: dest=100
196053mS CMTARGET: 17.1023.1 9 SIPTrunk Endpoint: ADD TARGET (N): number=100 type=100 depth=1 nobar=1 setorig=1 ses=0
196053mS CMTARGET: 17.1023.1 9 SIPTrunk Endpoint: SET USER: Секретарь orig=1
196053mS CMTARGET: 17.1023.1 9 SIPTrunk Endpoint: ADD USER: Секретарь depth=2 disallow_cw=0 dnd=0 real_call=1 group_call=0 type(CMNTypeUnknown) incl(0x0) excpt(0x0), allow_redir(1) remote=00000000
196054mS CMMap: Mapper::AllocateCodec unable to allocate resource
196054mS CMCallEvt: Cannot reserve a codec for Aend, aend is 17.1023.1 9 SIPTrunk Endpoint
196054mS CMTARGET: (null): ADD PRIMARY
196054mS CMTARGET: 17.1023.1 9 SIPTrunk Endpoint: SELECT: TRY VOICEMAIL orig_hg() orig_user(100)
196054mS CMTARGET: 17.1023.1 9 SIPTrunk Endpoint: Fallback(100) targeting failed

[furrerm]

Do you have SIP trunk licenses? Do you have VCM's?

[markgallagher]

Your first action should be to run the IP Office System Status Application. It will show you various alarms including whether the system ran out of VCM channels. If you have it running at the time of the call you can also look at the call details.

You say the call fails when from the provider. What happens on calls to the provider?

As the previous replay said, for an IP500/IP500 V2 system the system must have a VCM card of some kind (either a dedicated VCM card or a Combo card).