Bizarre and unstable behavior on 500V2

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  • davie29
    Member
    • Mar 2014
    • 3

    Bizarre and unstable behavior on 500V2

    So we had a relatively successful install of our new IPO 500V2 three weeks ago. I am our sole technician and I did 99% of the installation.

    IPO 9.0.2.860 (most recent release I think)
    Embedded Voicemail
    25 9611G IP endpoints.
    Cisco SG500 gig/poe switches

    We started to see some bizarre things from day 1...

    -at least one instance of a person losing a voicemail they listened to and saved.
    -ringtones changing randomly on some phones after config saves that require a reboot.
    -after an outage yesterday we have several users reporting they lost their custom voicemail greeting. It simply went back to the default "built-in" greeting.
    -yesterday we had phones black out for 5 minutes without warning. The phone system was still ping-able from my workstation so I don't think it was a network issue.

    Bad SD card? I have heard some batches of System SD cards can corrupt pretty easily.

    Otherwise I'm out of options. Does Avaya offer any kind of warranty support? The unit is a mere 3 months old and these issues don't seem like an incorrect setting in IPO.

    Any help/suggestions would be much appreciated.
  • apolma
    Member
    • Sep 2013
    • 3

    #2
    Swap out the SD card, it's the only thing that would cause the combination of problems as you describe

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