Hello guys. I have a telephone exchange of Awaya IP500V2 and Awaya ip office R8.1 Manager through which I control station.
I had the following problem: on automatic telephone exchange there is a row of users as employees leave, the new person (with saving the device and number, the devices Awaya 1600L are used) comes to their place. It is necessary for me that the new person could work at the same device with saving of number. For this purpose I change the User Name field in Awaya ip office Manager.
It is simple to change User Name, but as for telephone exchange monitoring of statistics of calls (by means of Awaya IP Office Customer Call Reporter Version 8.1.40.5) is still added and I receive a problem after User Name change in this monitoring.
The problem is that in case of statistics removal I receive the report already with new names (which I changed), and thus I lose data according to the statistics calls with not changed User Name.
For example, number 1234 is assigned to the user with user name Eric, this user leave (in the middle of the month), we at once engage the new employee of Marta, to the place of Eric. We save the same telephone number (1234) and the device. Now it is registered for Marta.
How to me to receive statistics on calls of Eric and on Marta calls, for example in a month as both of them worked during this reporting period?
Do I need to restart the telephone exchange when changing User Name, or enough for me to save it in the mode of "merge" (without rebooting), as I usually do it?
What features (cunnings) of the utility of Awaya IP Office Customer Call Reporter to you are known?
Excuse for my English. Thanks.
I had the following problem: on automatic telephone exchange there is a row of users as employees leave, the new person (with saving the device and number, the devices Awaya 1600L are used) comes to their place. It is necessary for me that the new person could work at the same device with saving of number. For this purpose I change the User Name field in Awaya ip office Manager.
It is simple to change User Name, but as for telephone exchange monitoring of statistics of calls (by means of Awaya IP Office Customer Call Reporter Version 8.1.40.5) is still added and I receive a problem after User Name change in this monitoring.
The problem is that in case of statistics removal I receive the report already with new names (which I changed), and thus I lose data according to the statistics calls with not changed User Name.
For example, number 1234 is assigned to the user with user name Eric, this user leave (in the middle of the month), we at once engage the new employee of Marta, to the place of Eric. We save the same telephone number (1234) and the device. Now it is registered for Marta.
How to me to receive statistics on calls of Eric and on Marta calls, for example in a month as both of them worked during this reporting period?
Do I need to restart the telephone exchange when changing User Name, or enough for me to save it in the mode of "merge" (without rebooting), as I usually do it?
What features (cunnings) of the utility of Awaya IP Office Customer Call Reporter to you are known?
Excuse for my English. Thanks.
.
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