IP Office 500 v2 - Conditional Call Forwarding

[consinfo]

Good morning,
is it possible to setup a conditional call forwarding on an Avaya IP Office 500 v2?

Example: when an incoming call number meets a specific condition (eg. "numbers starting with 9") forward it to a specific internal extension.

Thanks in advance and Best Regards

[markgallagher]

Typically that would be done by adding a new Incoming Call Route set to match the Incoming Number digits your system receives.

[consinfo]

Hello and thanks for the answer, I'll check the setting as soon as possible.
Can I also create a rule to forward all incoming calls with a hidden number (Unknown or Reserved)?