how to change a broken UC Module
Hello! please tell me
how to change a broken SSD in the UC Module?
provider says that the 1 year warranty is over and will not change anything.
but it is a manufacturing defect!
IP Office Unified Communication Modules (UCM), material code 700501442 seen on the faceplate, with serial numbers in the range of 12WZ11400B2G through 13WZ13300ARR and with version number UC Module 700501442 PCS 06 or lower are affected. Serial numbers run consecutively as 12WZ11xxxxxx, 12WZ12xxxxxx, etc. and are located on the UCM circuit board. (Figure 1)
This PCN is being issued to address a failure mode that occurs on the solid-state drive (SSD) due to a microcontroller firmware deficiency, causing the SSD to wear prematurely, resulting in failures over the course of 3 to 18 months. UCM units affected will stop providing voice mail and applications service. Other components and performance of the IP Office control unit are not impacted.
The corrective action is to replace the defective UCM with a unit that has updated SSD drive microcontroller firmware, with UCM version 700501442 UC Module PCS 07 or greater. A secondary identifier is listed on the SSD drive (next to the fan). UCM Units with SSD module identified as Avaya ID 700502610 UC Module SSD PCS 02 or lower need to be replaced. (Figure 2) Updated UCM units will have a blue label on the SSD with Avaya ID 700502610 UC Module SSD PCS 03 or higher.
how to change a broken SSD in the UC Module?
provider says that the 1 year warranty is over and will not change anything.
but it is a manufacturing defect!
IP Office Unified Communication Modules (UCM), material code 700501442 seen on the faceplate, with serial numbers in the range of 12WZ11400B2G through 13WZ13300ARR and with version number UC Module 700501442 PCS 06 or lower are affected. Serial numbers run consecutively as 12WZ11xxxxxx, 12WZ12xxxxxx, etc. and are located on the UCM circuit board. (Figure 1)
This PCN is being issued to address a failure mode that occurs on the solid-state drive (SSD) due to a microcontroller firmware deficiency, causing the SSD to wear prematurely, resulting in failures over the course of 3 to 18 months. UCM units affected will stop providing voice mail and applications service. Other components and performance of the IP Office control unit are not impacted.
The corrective action is to replace the defective UCM with a unit that has updated SSD drive microcontroller firmware, with UCM version 700501442 UC Module PCS 07 or greater. A secondary identifier is listed on the SSD drive (next to the fan). UCM Units with SSD module identified as Avaya ID 700502610 UC Module SSD PCS 02 or lower need to be replaced. (Figure 2) Updated UCM units will have a blue label on the SSD with Avaya ID 700502610 UC Module SSD PCS 03 or higher.
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