calls going to "Welcome to Avaya IP Office..." when extension called.

[mcebasek]

Hi All.

Something strange happening with my UCM voicemail after a power issue.

There are 5 IP Offices in an SCN, and one office has the issue where, if you call an extension, either by their ICR or via extension, instead of getting the "Hi you have reached John Smith " greeting, which it should be, you get "Welcome to Avaya IP Office, for help at any time, press *h. Please enter extension and # sign."

I have rebooted the UCM, and then offending office, as well as the IP Office that the UCM is installed in, and the same thing happens.

I have deleted the voicemail box for all users, and activated just one (via the Manager -> User -> Voicemail tab, see that the voicemail box does NOT exist via SSA, and then, when it is gone, turned it back on. The same thing happens.

None of the other offices are having this issue, and I have watched the call progress in SSA.

I am thinking of rebooting the UCM again, after verifying that the mailbox / mailboxes for the users at the offending site are deleted, and then readded.

Update: I did another test of the system and saw when the questioned office sends back to the UCM, it is only sending a #, no #<mailbox name>. That might be my problem.
Any ideas as to how to fix this?

Regards

[mcebasek]

Hi All.

Looks like I found a solution.

I had to delete the user(s) from the manager... not the extension, but the user, and re-create them.

After doing this, I got the canned message "The person at extension XXXX is unavailable..." The user is currently going to re-create their greetings, change their password, etc, but it it definitely better now.

Thanks to all for their help.

Regards