I have faced when configured the VMPro, here is the case details:
The Problem occurs on Analog Trunk Lines, in Analog Options when set the Trunk Type to Loop Start ICLID and when set the Destination on Incoming Call Route to be answered by VMPro Module. (VM: …), when calling the number the caller disconnected but In SSA when Monitor the Active Calls shown that the line is still connected to VMPro and on VMPro Clients we can see that there is Voicemail Session Opened.
This Problem not occurs when set the Trunk Type to Loop Start, its working normally. But you know that the customer purchaced a CCR and the CalleID information is important things for reporting and recording.
I try to add the # before the module when set the short code to give the line await delay to the line to detect the VMPro, but with no result.
Also I try to use the Embedded Voicemail rather that VMPro, the same problems occur.
Now I set the calls to go directly to CCR HuntGroup and Set Trunk Type to Loop Start ICLD while we solve the problems.
The Problem occurs on Analog Trunk Lines, in Analog Options when set the Trunk Type to Loop Start ICLID and when set the Destination on Incoming Call Route to be answered by VMPro Module. (VM: …), when calling the number the caller disconnected but In SSA when Monitor the Active Calls shown that the line is still connected to VMPro and on VMPro Clients we can see that there is Voicemail Session Opened.
This Problem not occurs when set the Trunk Type to Loop Start, its working normally. But you know that the customer purchaced a CCR and the CalleID information is important things for reporting and recording.
I try to add the # before the module when set the short code to give the line await delay to the line to detect the VMPro, but with no result.
Also I try to use the Embedded Voicemail rather that VMPro, the same problems occur.
Now I set the calls to go directly to CCR HuntGroup and Set Trunk Type to Loop Start ICLD while we solve the problems.
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