Avaya Partner Automated Attendant

[coope119]

Hi, all! This is my first post here- I recently moved into a new suite that has an Avaya Partner telephone system that has been partially set up. We are a small company (less than 20 people) and do not need all of the features that have been programmed into our system. All we need for it to do is ring a certain amount of times (lets say 5) and for it to go to a general mailbox/voice mail. Right now it rings 5 times, goes to the automated attendant, and auto-transfers to extension 10.

How do I get the phone system to skip the automated attendant and go straight to extension 10 and/or turn the auto-attendant off so all we have is the voice mail?

[thiel2]

You will do your programming from Ext. 10 or 11. Feature 00, then press the Left Intercom button Twice to get into System Programming.

First UNassign the lines from being answered by the Automated Attendant

Dial #206-7, then dial the line. (For Line 1, dial 01. For Line 2, dial 02. etc)
The bottom line of the display should say "1 Assigned", so press 2 and it will change to "2 Not Assigned". Do this for each line.

Now assign Ext. 10 to cover the calls.

Dial #208, then the line number, and then 10. Do this for each line (01, 02, 03, etc.)

Make sure that Ext. 10 has Automatic Voice Mail Coverage turned on. Dial #310-10, and make sure the 2nd line says "1 Assigned". If it says "2 Not Assigned", press 1 to change it.

Set the number of rings before the mailbox picks up by dialing #321-10, and then the number of rings, up to 7.

Finally, be sure that the lines actually ring on that extension, so press the Right Hand Intercom button Once, dial 10, make sure that each line is lit up SOLID green. If they are flashing or fluttering, press each line to cycle through the settings (Immediate, Delayed, No Ring) until they are all solid.

Press Feature and dial 00 to exit.

Record an appropriate outgoing message, and you should be good to go.

Pressing the DND (Do Not Disturb) button will make the mailbox pick up Immediately, if you want to use that mode at night.

[bouch19]

Similiar problem

We recently lost power. When we came back the programming of entire Partner 2 system is gone.
I can deal with that but one thing I can't fix is how the phone system is answering incoming calls.
A person calls in, rings ONCE on all phones (10), then a message comes on to the caller, "your call is being transferred to the receptionist", the music on hold plays for caller, then the receptionist console rings.
Driving me crazy how to fix it. What am I missing?

Thanks,
Rick

[frank206]

same problem

Did anyone find a solution?

[sfrits]

Try setting up stations 78 and 79 in Hunt Group 7.

[byrdc]

If the voicemail is a full card and not the PCMIA card in the front of the processor, you need to turn off ringing on the voicemail card ports.
There will be six assigned to the card. Call each extention on that card to find out ports are actively answering and go to central phone programming and press the line keys until they flash rapidly. That should fix the problem.

[thiel2]

you need to turn off ringing on the voicemail card ports.

No, actually you don't need to touch the ringing assignment on the VM ports.
You need to properly assign the VM ports to Hunt Group 7
When you do that, several things happen automatically

Even though the ports look like they are set for Immediate ring, they are NOT receiving calls through that mechanism. Only lines that are assigned in #206-7 and/or #208 will make their way to extensions that are assigned in #505-7

The calls are presented to one extension in the group at a time, in sequential order. If a port does not answer after 4 rings, it hunts to the next extension in sequence. If a port has answered a call, the next call will be presented to the next port, even if the other port is now available. When a call is answered by an extension in #505-7, the Partner processor will send Touch Tone "mode codes" to indicate the voicemail service that is requested for the call (answer with auto attendant, answer with mailbox, answer to log into voicemail service, etc. And if NO mode codes are received by a voicemail port, it will now know how to process the call, say :"Transferring to Operator", and send the call to the Call Answer Service Operator)

The extensions assigned to #505-7 themselves will have Intercom first as Auto Line Select, and then Line 1, Line 2, etc. They will have Outside Dial Tone on Intercom, because some 3rd party voicemail systems "listen" for dial tone before dialing, and are confused by internal dial tone.