Avaya Workplace: multi call management

[benatr]

We need to know if Avaya Workplace can receive multiple calls, like Avaya digital/IP phones,. For example with multiple incoming calls we need to answer one, put it on hold to answer another...
Is this feature possible with Workplace? Have you been able to test it?
Thank you in advance.

[avc926114580214]

Yes, Avaya Workplace does support multiple call handling, similar to digital/IP phones. You can answer one call, place it on hold, and take another it depends on how the call control is configured on the system side (like CM or IP Office).

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[avc939516348048]

Yes, I’ve used Avaya Workplace and can confirm it handles multiple calls just fine. I’ve answered one call, put it on hold, and picked up another without issues—it works similarly to desk phones. Just make sure your system (we were on CM) is configured to support it properly.

fnf

[avc996387231246]

Yes, Avaya Workplace fully supports multi-call handling, but its behavior depends on your system deployment (IP Office vs. Aura) and line presentation configuration:

1. Multiple Call Appearances: You can handle multiple incoming calls on a single user profile. When a second call comes in while you're active on the first, you will hear a call-waiting tone and see an incoming call notification window.
2. Hold & Answer: You can place your current active call on hold directly within the Workplace UI and answer the incoming call.
3. Call Transfer / Swap: Switching between held and active calls works similarly to standard IP desk phones using call appearance buttons.

Note: Make sure your SIP/User profile has multiple call appearances assigned in IP Office Manager / System Manager. Otherwise, additional incoming calls will go straight to voicemail or follow busy-treatment rules.