I'm currently working with a small business client using Avaya IP Office R11.1 along with Avaya Workplace softphones and One-X Portal for user management. We're exploring the possibility of integrating a third-party CRM system to enable click-to-dial functionality and possibly screen pop-ups when calls are received.
I’ve reviewed the DevConnect documentation and some basic info on the CTI/TSAPI options, but I’m still a bit unclear about the practical setup for these types of integrations, especially for smaller setups not using full-blown AES or Avaya CM.
Is there a supported or recommended method to enable third-party applications to control/monitor extensions via IP Office?
I’ve reviewed the DevConnect documentation and some basic info on the CTI/TSAPI options, but I’m still a bit unclear about the practical setup for these types of integrations, especially for smaller setups not using full-blown AES or Avaya CM.
Is there a supported or recommended method to enable third-party applications to control/monitor extensions via IP Office?
