Way for agents to circumvent random call recording?

[mlanha]

I just started managing a small call center that is using IP Office 9.x

I was clearing out the backlog of randomly recorded calls yesterday and I figured out that out of the hundreds of recorded calls, one of our agents NEVER got recorded.

In talking with the staff, I know that it tells them and the caller that they are being recorded so I was wondering if there is a way for my agent to circumvent from being recorded?

Thanks.

[zakabog]

If they have a recording button on their phone they can stop the recording, but more than likely it sounds like that agent wasn't setup with call recording, or their recordings folder is not setup correctly. Try leaving them a voicemail message and see if that works, if so, check in Manager to make sure recording is enabled for them.

[kirchenlo]

If the agents are having record buttons, they can start and stop recording like they wish to.

If you need to record for compliance reason, you will need to remove the call recording button form the phones and select that all calls recorded with the IP Office Manager Configuration\User\Voice recording.

Here the link to the knowledgebase

http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice81en/mergedProjects/manager/config_forms_voicerecording1.htm#