Analog extn with digital trunk E1

[rodri399]

Hi Guys,

I´m installing an IPO SE with a digital trunk R2 Digital and analog extensions.
When I use an analog extn, all external calls are dropped after the 4º digit.
After I configured the short code with a ; , I need to press # to complete the call.
Is there something to do to put these character in the short code ? Or is there other solution ?

Regards

[zakabog]

Are you dialing with a 9 first, if so then check the short codes for that user and see that nothing overrides that, also check if there is a system wide XXXX short code.

[kirchenlo]

Extract out of the IPO Knowledgebase

; - Receive Sending Complete

When used this must be the last character in the short code string. If the Dial Delay Count is 0, a ; instructs the system to wait for the number to be fully dialed, using the Dial Delay Time or the user dialing #, to indicate completion and then acting on the short code. If the Dial Delay Count is not zero, the dialing is only evaluated when # is pressed.

The majority of North-American telephony services use en-bloc dialing. Therefore the use of a ; is recommended at the end of all dialing short codes that use an N before routing those calls to a trunk or ARS. This is also recommended for all dialing where secondary dial tone short codes are being used.

Maybe this helps?