IP OFFICE 500, Outgoing Call ID?

[kenny10]

Hi,

I am using IP Office 500 running V8.0 FW, and I want to change the outgoing caller ID for all our extensions. Presently when an extension dials out it the caller ID is there DDI number. I need the caller ID for all extensions to be our main number and not the individual DDI numbers.

How can I achieve this?

Thanks for your help.

JK

[furrerm]

so, assuming that you are using ARS table to route calls out, you should see short codes going out the Line Group of your trunks. SHould be like:
1N;
Dial
N
Line group 0 (or your line group)

N;
Dial
N
Line group 0 (or your line group)

What you need to do is insert an "s" and teh number you want to push. So if your main number was 3125551000, it would look like:
1N;
Dial
Ns3125551000
Line group 0 (or your line group)

N;
Dial
Ns3125551000
Line group 0 (or your line group)

[kenny10]

I Dont have any trunks just BRI lines, the users do have Shortcodes and they already have this line: -

? - s01268720130 - Dial - 50

So that should be overriding there caller ID shouldnt it? But it isnt? Any ideas why?

Thanks

JK

[kirchenlo]

I think your shortcode should like this:

Code 0N (0 is to get external in my IPO, so replace it with your access cocde)

Feature Dial

Telephone Number NSi123456

Line Group IS "Whatever your Line Group is"

A question, are you routing via ARS or directly to the BRI?