Music On Hold not loading

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  • bbunga
    Aspiring Member
    • May 2015
    • 2
    #1

    Music On Hold not loading

    Hi,
    my music on hold file is not loading.

    TFTP IP is set to match IP500V2 ip address, Phone file Server Type is "Memory Card". Under "System" on the "Telephony/Tones&Music" tab the System source is set to "WAV file".

    When dialing "*34" I get nothing. When changed to Tone, dialing "*34" will get me the beep tone.

    Used the Embedded File Manager and placed the "holdmusic.wav" file in the primary folder and also in the "System SD".

    Nothing seems to work. Please help.
    Tags: None
  • thiel2
    Genius
    • Apr 2013
    • 365
    #2
    Is your Music on Hold file PCM, 8kHz, 16-bit mono?
    What is the length, is it over 30 seconds?

    So far, you are correct. Use Embedded File Management to upload to the System|Primary folder, and be sure its name is "holdmusic.wav"

    Comment

    • bbunga
      Aspiring Member
      • May 2015
      • 2
      #3
      After reading your post I made sure that the file we got from our supplier was conform with the requirements and see there after editing it and saving it as required its working now.

      Thank you!

      Comment

      • hakimj
        Aspiring Member
        • Feb 2015
        • 1
        #4
        Unable to Dial extension using SIP phones

        Hi All,

        Sorry for getting in between. But need urgent help if anyone could already have solution on this. I 've setup IP trunk between two location for extension dialing using prefix -.14.

        When dialing from IP phones calls are good.

        But when dialing from SIP phones call fails. Below are the trace for bad call. When entering far end extension with prefix like 14xxxx - system just pick up 4 digits and get ambulance tone. Please help in any one genius can sort this.



        list trace station 412711 Page 1

        LIST TRACE

        time data

        14:51:28 TRACE STARTED 05/07/2015 CM Release String cold-02.0.823.0-20396
        14:53:02 SIP<INVITE sip:[email protected];avaya-cm-fnu=off-hoo
        14:53:02 SIP<k SIP/2.0
        14:53:02 Call-ID: [email protected]
        14:53:02 SIP>SIP/2.0 183 Session Progress
        14:53:02 Call-ID: [email protected]
        14:53:02 active station 412711 cid 0x241e
        14:53:09 SIP>SIP/2.0 484 Address Incomplete
        14:53:09 Call-ID: [email protected]
        14:53:09 SIP<INVITE sip:[email protected] SIP/2.0
        14:53:09 Call-ID: [email protected]
        14:53:09 SIP>SIP/2.0 100 Trying
        14:53:09 Call-ID: [email protected]
        14:53:09 SIP>INVITE sip:[email protected] SIP/2.0
        14:53:09 Call-ID: 8062a540495e511d2551587a1800
        list trace station 412711 Page 2

        LIST TRACE

        time data
        14:53:09 term trunk-group 91 cid 0x241e
        14:53:09 seize trunk-group 91 member 196 cid 0x241e
        14:53:09 Calling Number & Name NO-CPNumber NO-CPName
        14:53:09 SIP<ACK sip:[email protected];avaya-cm-fnu=off-hook S
        14:53:09 SIP<IP/2.0
        14:53:09 Call-ID: [email protected]
        14:53:09 SIP<SIP/2.0 100 Trying
        14:53:09 Call-ID: 8062a540495e511d2551587a1800
        14:53:09 Proceed trunk-group 91 member 196 cid 0x241e
        14:53:09 SIP<SIP/2.0 404 Not Found (No route available)
        14:53:09 Call-ID: 8062a540495e511d2551587a1800
        14:53:09 SIP>ACK sip:[email protected] SIP/2.0
        14:53:09 Call-ID: 8062a540495e511d2551587a1800
        14:53:09 denial event 1166: Unassigned number D1=0x960a D2=0x201
        14:53:09 idle trunk-group 91 member 196 cid 0x241e
        14:53:09 SIP>SIP/2.0 404 Not Found
        list trace station 412711 Page 3

        LIST TRACE

        time data
        14:53:09 Call-ID: [email protected]
        14:53:09 idle station 412711 cid 0x241e

        Comment

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