We have IP Office 500 V2 with Phone Manager version 8 (1803) Does anyone know if this can be installed on a virtual server, specifically in the Citrix Xen environment?
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From the installation manual:
Phone Manager has been tested with Citrix. It is supported in Phone Manager Lite and Phone Manager Pro modes but not in Phone Manager Pro PC Softphone (VoIP) mode.
Features Supported
• Phone Manager Lite and Phone Manager Pro.
• Screen popping to Outlook, Goldmine and Maximizer (not ACT!).
• Call recording and mailbox access to VoiceMail Pro.
Features Not Supported
• Phone Manager Pro Softphone (VoIP) mode.
This is because of the inability to allow upstream audio on a Citrix server with Client Audio Mapping.
• Play Sound functions.
Some support is possible if the -nosoundcheck command line option is used and client computer has an audio card correctly mapped. However, some delay in the playing of sound might be experienced.
• The 'Hide on Close' option should not be used.
Notes
• The default skin of Phone Manager can cause issues for some thin client installations. You can run Phone Manager without a skin by creating a empty text file called skin.ini.
• A maximum of 5 Phone Manager clients are supported using Citrix. -
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