9.1.1.0.10 Server Edition 500v2 units stop applying changes

[nelso140]

Hi guys,

I've been noticing a strange issue with my 500v2 units that are installed as part of a Server Edition installation. At some point during configuration, the majority of changes that I make no longer take effect until a reboot. For example, if I change an extension on a specific port, reset a users voicemail password, make a name change on a user, or even delete the user account, those changes save, but they do not become active. The best way I can describe it is just like if you were to make a change to a Cisco startup configuration. The change is saved, but will not become active until reboot and it loads the startup config into the running config. After a reboot, everything functions normally again, where merging changes take effect immediately.

I suspect this is being caused by a change that I make that would normally require a reboot, but Manager is telling me it is a merge. I can confirm that I am not changing it from a reboot to a merge, then saving it. I suspect it is when I change a port from Standard Telephone to Fax.

[zakabog]

If you change an extension on a port it won't do anything until you log out the phone or reboot the gateway. It keeps the old user extension number logged in on the port until they log out, look at the extension list for the 500v2 in System Status and it becomes really obvious what's going on.

Everything else will work without a reboot or logging out the phone. If you edit the user in the solution rather than on the 500v2 directly, do the changes take place without a reboot?