IP Office: No IM presence on One-X Portal Outlook Plug-In

[abrah25]

Hello,

I recently added 5 new users to the One-X portal. I also installed the Outlook plug-in on each of their computers (Windows 7 x64 with Office 2010). Only one of the users is able to see the presence of our other One-X portal users. Four out of the five new users all have grey question marks in the chat bubbles next to their contacts. When they log into the One-X portal from their browser they see the presence of our One-X portal users, but not in the Outlook plug-in.

From my Outlook plug-in I am able to see the presence of the new users. I can also send them instant messages and they are able to reply, but they cannot start new conversations. My first guess was that there was some firewall problem with their computers, but I am able to log into their Outlook plugins using my IP Office user account and I have full IM presence. This leads me to believe it may be a problem with one of their user settings. I have verified that they are all in the XMPP group. If anyone has any ideas I would greatly appreciate the help.

[oiduran]

Which version you use of ip office and one-x portal?

[abrah25]

IP Office and One-X portal are version 9.1.2. I ended up resolving the issue. I had setup the contact list for the first user and then exported it as an .xml which I imported for the other four users. For whatever reason the Outlook plugin would show everyone on the imported list as a question mark. Once I deleted all the contacts and added them manually everything was working again. It was tedious, but at least it works.