Hi, we have had a perfectly functioning partner mail vs R5.0 working for the last two years or so but one day the voice mail stopped working for unknown reasons (no lightning or power failures that we know of). When hitting intercom 777 we would only get a busy signal. We tried rebooting it, resetting it through the system, re-seating the two port memory card that was in the only slot available, re-seating the whole module, etc. No matter what we did we still got the busy signal when hitting intercom 777.
Someone sent me a new module and card to try. The new module is an Avaya Partner ACS module with two slots and the one card is a 4 port card. If I try to use my old module with the new 4 port card I still get the busy signal. If I try the new module with the old two port card, intercom 777 will work but it tells me it's in a test mode which I don't know how to get out of. If I use the four port card or both the four port card and the two port card in both slots I no longer get the busy signal but it just keeps ringing after hitting intercom 777. Can anyone offer some advise? Thank you very much.
Someone sent me a new module and card to try. The new module is an Avaya Partner ACS module with two slots and the one card is a 4 port card. If I try to use my old module with the new 4 port card I still get the busy signal. If I try the new module with the old two port card, intercom 777 will work but it tells me it's in a test mode which I don't know how to get out of. If I use the four port card or both the four port card and the two port card in both slots I no longer get the busy signal but it just keeps ringing after hitting intercom 777. Can anyone offer some advise? Thank you very much.
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