Short code matching and ARS

[numant]

Hello guys. I new in IPO and want to ask you some question. I' ll hope guru can help me.
First question:
I try to setup short codes and ARS for national and international calls. I have 3 SIP line and want to setup a two short codes for the certain line.
When i try setup short code in ARS like this:
9N | N | Dial | LIne Group ID
System match only 3 digits and try to setup call - as result - call is fail.
When i try to setup short code in ARS like this:
9XXXXXXXXXXX | N | Dial | LIne Group ID 1
9XXXXXXXXXXXXXXXXX | N | Dial | LIne Group ID 1
system don't math second ARS line just first
And i dont undestand if a called number will be shorter than code in ARS does system process this call?
Second Question:
I have a 3 sip line. Does system try use all of this line in sequense that persist in ARS, if first line busy e.t.c. ARS is the following:
1 | code | phone number | dial | first line ID |
2 | code | phone number | dial | second line ID |
3 | code | phone number | dial | third line ID |

[markgallagher]

What are the prefixes for national and international calls. Here (UK) it would be 0 for a national call and 00 for international calls. So shortcodes 90N/0N and 900N/00N work better rather than trying to match the full length (if the user dialing a 9XXXXXXXXXXXXX number pauses at any point after having dialed 9XXXXXX the system assumes dialing complete and uses the match it already has).

[numant]

Our SIP provider pass national call with number "8"
When we need to make an international call - we have to use "810" following the country code and phone number.
I dont understand why IPO dont work correctly with short code "9N" in the ARS section.
Im my mind, with this code PBX have to collect all digits, wait dail timeout after recieved last digit and pass it to the SIP line.
Is this not true?

[numant]

for the all call i use code "9" and then just called number

[markgallagher]

Sorry, just read "System match only 3 digits and try to setup call - as result - call is fail." in your original post.

That make me suspect that your SIP provider expects all the digits at once (called "en-bloc"). To do that you need to add a ; after the shortcode, that tells the IP Office not to send anything to the line until the dialing timeout expires at which point it assumes dialing has finished and sends all the digits.

1) If all your dialing, national and international, is going to the same line then you only need one shortcode surely; eg. 9N;/N/Dial/1 .

2) If you really want 2 shortcodes, try 98N;/8N//Dial/1 and 981N;/81N/Dial/1 .

3) Or 9XXXXXXXXXXX;/N/Dial/1 and 9N;/N/Dial/1 .