OneX portal have problem, need expert to help

[lau56]

Hi Expert,

I have version 9.0.4 IPO & version 9.04 OneX portal (10.0.2.14), the OneX portal i can see all the User Name is catcher in OneX portal server,
but when VPN I can't connect to OneX portal.

This OneX portal is replaced from Windows to Lunix OneX portal. (Windows OneX portal have Login problem)

When I VPN in, use IPO user Name & password to login. (IPO Mobile service is on, OneX portal is on)
The Error : Could not Connect to Server, Please double check your Server setting.

When I use other name/password (not in IPO) the massage is " Failed to retrieve XMPP account info from 10.0.2.14 : invaild user credentials" is look like talk to the OneX portal.

I not sure what happen, why the actual user name/password is can't talk to oneX portal?

May I know which parts have problem?

Your help is much more appreciated.

Thanks
Lau56

[zakabog]

Do you have a non VPN connection you can test with? It sounds like a firewall issue, can you connect in if you're on the same network as the Linux application server?

[lau56]

Hi zakabog,

Thanks for your help, I will try to use LAN, how to test it?
it is I test on web page , login as user name/password?

after setup customer have told me is work, but after that then having this problem.

I not sure about Linux OS, where to look up?

Thanks
Lau56

[zakabog]

Use the same application with the same login info, except do it connected to the same network as the One-X portal server, and not on a VPN.

[lau56]

Hi zakabog,

Today I use VPN goto customer another Server, on the server use the web page I type https://10.0.2.14:9443/onexportal-admin.html,

At the user oneX portal profile, I login user name/password is the same problem,

"Authentication failed. Please enter valid a user name and password. If the problem persists, please contact your system administrator".

This user is in the IPO power user.

I not sure what is the problem,
Need your help.

Thanks
edlau56

[lau56]

Hi zakabog,

Thanks for your reply, the OneX portal is working now,
the problem is the IPO, restarted work fine.


Thanks
Lau56