Pickup groups (Definity to IPO)

[jmeyers7881]

I am switching from a Definity (that I inherited) to a IPO 500. I am trying to duplicate the pickup group functionality in the Definity for call pickup.

In the Definity world, I define Pickup Group 1 with x111, 112, 113, and 114. Someone calls 111, x111 is the only phone that rings, and anyone at 2, 3, or 4 can hit *7 and it will pickup 111.

New world looks like everything is a hunt group, and I don't see a way to re-create this functionality, even with short codes. It seems like putting the extensions in a HG will ring all the phones, and force the user to dial **32*N# to pick up any of the other extensions.

Anyone have an idea?

Thx

[thiel2]

Just because a phone is in a hunt group, doesn't mean it has to ring.
Just because a call is directed to an individual extension, doesn't mean other members of a hunt group can't pick up the call via call pick up members.

In IP Office world, create a hunt group instead of a pickup group. Put in the members that you want to pick up each other's calls.

In your case, make a group, call it something like "PU Grp 1", give it an extension number like 299, turn off queuing, turn off voicemail. Check the box for Ex Directory. Put 111, 112, 113, and 114 in the group. Un-check each of them.

On each user, add a button for Call Pickup Members, and set 299 as the group number.


Call Pickup Members
"This feature can be used to pick up a ringing or queuing call at an extension that is a member of the Hunt Group specified. The call picked up does not have to be a hunt group call. The function includes group members even if their membership of the group is currently disabled. "

[jmeyers7881]

Thanks for the reply! I appreciate the specific detail.

One part I forgot to mention, the phones are 2500 analog(ue) sets, so no buttons.

Will I be able to recreate the *7 functionality as a short code? If so, how?

Cheers

[markgallagher]

Create a group, say 100 and add 111, 112, 113, 114.

Create a shortcode *7/Call Pickup Members/100.

Now if a direct call is ringing 111, dial *7 should answer it.

[jmeyers7881]

Thanks for the response Mark!

Last question, I hope.

Is it possible to have that functionality based on the group that the user is part of? In other words, the system knows that 111 is a member of group 100, so it automatically picks up a ringing call in that group.

I have at least 4 areas that I need to recreate this functionality for, and if I can have the same *7 code for them all, it would reduce the change management (whinging) that I will have to put up with. If not, I believe that I would need to create a separate *code for each.

Regards,

[thiel2]

Put the *7 code on the USER's short code tab, then you can specify the group correct group per user