Hunt Group real time status

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  • neiljensen
    Aspiring Member
    • Feb 2011
    • 1
    #1

    Hunt Group real time status

    Hi, we have a newly installed IP Office v9.1 and are using a hunt group. We are not using CCR for cost reasons.

    Is there any other way to determine who is currently enabled for the hunt group? One-X portal will show us if there are calls waiting in the queue, but not how many users are currently enabled in the hunt group.

    Thanks in advance.
    N
    Last edited by neiljensen; 06-09-2016, 09:42 AM. Reason: type in title
    Tags: None
  • weiss1
    Genius
    • Aug 2010
    • 335
    #2
    CCR will not work in 9.1. It's replaced with IPOCC, however this needs an extra server, licences and also some effort to install. The result is a contact center with a lot of features and not only something to show the active users in a hunt group.

    XIMA Realtime could be a simpler solution, but it's also not for free.

    Maybe someone will come up with a better idea, as you are asking for just a small subset of what those solutions would do.

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