Can't figure out Auto Attendant Recording IP 500 v2

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  • peter371
    Member
    • Jul 2016
    • 4
    #1

    Can't figure out Auto Attendant Recording IP 500 v2

    Hey All!

    I inherited this system after everybody else was gone.

    I figured out (mostly) how to rename extensions and move different kinds of phones around on this IP 500 v2, but seem unable to get the AA to record to the message we need to update.

    Currently the system has a Press 1 for 1/2 the company and Press 2 for the other half. Press 6 for Name lookup. That all seems to work, except there was a company name change for the Press 2 part of the company and we need to re-record the initial message.

    I thought I discovered that *8101 would get us to the menu we need, but when we go to '1' (Listen to message), we get 'No Message Recorded'.

    Looking through IP Manager 9, I found that *85 and *86 seem to be the Day and Night recording we'd like to change, but can't get in to them to re-record.

    I'm a bit stuck and could sure use a kick-start.

    Anything else I can provide as clues I'll try to do.

    Thanks,

    -Kyle Peterson

    (Sorry for the double-post...Thought I put this here the 1st time...)
    Tags: None
  • thiel2
    Genius
    • Apr 2013
    • 365
    #2
    *85 and *86 are probably short codes to the automated attendants. The recording codes are *8401 for AA number 01, *8402 for AA number 02, etc.

    Open Manager, look for Auto Attendant in the left hand pane, find the AA in question in the center pane, look for the short code next to Menu Options (it will be greyed out, because the system automatically assigns it, it is there for information only, to tell you what to dial to change the message)

    Comment

    • peter371
      Member
      • Jul 2016
      • 4
      #3
      Thanks!

      I'll give that a shot in the morning...

      -Kyle

      Comment

      • rdagur
        Whiz
        • Dec 2014
        • 49
        #4
        hi can you please share avaya cfg to understand essely . than i am able to provide you solution.
        [email protected].

        Comment

        • peter371
          Member
          • Jul 2016
          • 4
          #5
          That seems to have been it.

          Those codes allowed playback of the existing messages.

          I'm not in charge of re-recording the messages, so I'm unsure if that's been accomplished or not, but I suspect that it will be.

          Thanks for the help!

          -Kyle

          (Do I still need to post config file?)

          Comment

          • thiel2
            Genius
            • Apr 2013
            • 365
            #6
            Nope - if you've figured out where to go to listen to and record the relevant menus, you're golden!

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