IPO 500 - three DS8 cards - silence!

[mitch251]

Hi all,

I'm experiencing an issue with an IPO 500v2 control unit. Currently I have a unit with a VCM32 and 2x DS8 cards installed, with 1 DS16 expansion unit.

This setup works normally. However, when I have try to insert one final DS8 card into the IPO 500 chassis, I experience problems. Some extensions are silent, some hear a high pitched tone, no audible sound.

I've tried two different chassis and two different DS8 cards, all exhibit the same issue.

Has anyone come across this issue in the past? Would really appreciate a solution!

Thanks,

David

[wellington35]

Mitch can you tell us how many DS phones and Model that you are using?

Are you using Preferred Edition?

Assuming that you have 3 DS8 in total, make sure that the IP500V2 is able to upgrade all the cards via the SD Card by changing the settings through the system tab.

[mitch251]

Hey Wellington,

Thanks for getting back to me, greatly appreciated.

We're using 1408D handsets, currently 32, trying to add another 8 using the 3rd DS8 card.

We have Essential Edition, not Preferred Edition.

Phone File Server Type is set to 'Memory Card' - is that what you were referring to?

Thanks,

Mitch

[dtorkington]

Just checking does your system have by any chance a "Small System Upgrade License" I notice that you said you have 32 users and adding a DS8. The small system upgrade license will only allow 32 Users If that's the case you will need to buy full upgrade license (or even a complete new chassis that wouldn't require upgrade license).

[mitch251]

Hey dtorkington,

How do I check that? I can't see a "Small System Upgrade License" in the license section of the Manager software. We have more than 32 users in the Users section within the Manger too.

Thanks,

Mitch

[dtorkington]

Yes, if you had that license, you should see a license with a similar description and wording like "small upgrade" Have you tried deleting the slot in Manager? First Save yourself a copy of the Config file (at least you can go back to original if needed). Then power off the system and remove the newly added DS8. Turn the system back on and connect with Manager, under Control Unit delete the slot for the new card. Also delete the 8 Extensions belonging to the card (you can leave the Users alone). Save this Config file back the system. The system will restart. Then reconnect with Manager and verify the slot in Control that you deleted is gone, and also that the Extensions are gone as well. Power down the system and re install the DS8 card and power up again.
Alternately have you tried installing the DS8 card in the other slot, or swapping the DS8's around and verify the fault stays with the Control Unit slot or moves around with the card? If you move it to the slot occupied by the VCM32, would best delete the VCM32 card in Control Unit by the same proceedure above.
Taken a step further if you power off the system and just pull all the cards out, but leave only the new DS8 installed in the system, does it work? If so progressively add the other crds back in (powering down the system each time cards are installed or replaced). Don't swap Card types (eg VCM and DS8's in the slots unless you do the above proceedure (ie deleting the slots in Manager).