Unable to dail a 10-digit international number

[jnorrisjnorris]

IP Office 500V2 8.1 (95)
Customer has international dialing which is working fine when dialing a 9 digit number.

But they are trying to call a 10 digit international number but it drops the last digit and the call will not go through
SHORT CODE
0xxxxxxxxxxxxx
Dial
SHORT CODE
9xxxxxxxxx
I MUST BE MISSING SOMETHING ON THE SC'S?

[rschild]

hmm..

Why do you use 0xxxxxx ? For me it doesnt make sense since Numbers have various length and X is always one number... to be more flexible I would rather use N instead of X

Couldn you just simply use

0N
dial
9N

And why do you switch 0 to 9? Is it located behind a different system?

You should also check Manager -> System -> Telephony -> Dial Delay Count

cheers,

Rainer