Voice Recording not working for some extensions

[marti400]

I have Voice Recording turned on for about 15 extensions in my environment. They are all set the same way: Inbound and Outbound set to ON, Voice Recording Library used for all recordings, auto record set to External.

I now have 6 extensions that will not record at all, inbound or outbound. i have reviewed the licensing for my unit and I am not running into any exceeding licenses. I have tried to logout and log back in the user, but no luck. I also tried to turn off recording, save the config, and then turn recording back on, but that also did not work. I have not attempted to rebuild any of the extensions yet.

Recordings are going to ContactStore.

Ideas?

[mlombardi1]

Are these IP phones?

[kirchenlo]

Can you provide the IP Office RLS?
VMPro on Windows or Application Server?
Screnshot of Recording from these sets?
IP, analogue?

[marti400]

IP Office RLS: I apologize but are you talking about the release? If so, 8.0(51)

VMPro on Windows 2008

Phones in question are all IP phones

Screenshot of Recordings settings are attached

[kirchenlo]

I know, it is certainly not the answer you like to hear.

I would update the applications to lattest service pack of release 8.0 which is SP6.
(IP Office 8.0 Service Pack 6 - 8.0(66))

This feature was always working for me. And I think that might fix the issue.

http://www.ipofficeinfo.com/TechBulletins/tb156.pdf

[marti400]

I will definitely consider that, I guess I was really curious why it would stop all of a sudden, and only with a subset of the extensions that are being recorded.

Thanks for the assistance