Hi Everyone,
I am looking to update one of our main modules inside of voicemail pro client to make the changes below:
Everything works on our module so far except for the Service Queue and Service Queue 2 as they are not doing what I expected them to do. Both of these are transfer actions. Everything leading up to these transfer actions also works as well.
In the Service Queue and Service Queue 2, I have entered in a group extension as created and editing in the avaya ip office manager containing a few employees inside, both sequential ringing. At the end of the list of employees in that group, I have added an employee called English Mailbox to Service Queue and French Mailbox to Service Queue 2, in hopes that if none of the employees pick up, the final employee, English/French Mailbox will pick up and the outside caller will be able to leave a message.
This is not working as intended. Any other way I can achieve this?
Thanks
I am looking to update one of our main modules inside of voicemail pro client to make the changes below:
Everything works on our module so far except for the Service Queue and Service Queue 2 as they are not doing what I expected them to do. Both of these are transfer actions. Everything leading up to these transfer actions also works as well.
In the Service Queue and Service Queue 2, I have entered in a group extension as created and editing in the avaya ip office manager containing a few employees inside, both sequential ringing. At the end of the list of employees in that group, I have added an employee called English Mailbox to Service Queue and French Mailbox to Service Queue 2, in hopes that if none of the employees pick up, the final employee, English/French Mailbox will pick up and the outside caller will be able to leave a message.
This is not working as intended. Any other way I can achieve this?
Thanks
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