PRI outgoing call not working

[s95]

Recently our Avaya Ip office 500 v2 system pri lines changed by telco (no number or line change) after that outgoing call not working through one pri line. For few extension its working and when i am creating new extension also it's working. Other extensions its showing incompatible after dialing the whole number. I changed Userrights group and all issue still presist.

Please find below logs which I did from an extension its not going, after I deleted and recreated the same with same user rights its working.


Incompaitable message
2/12/18 2:32:51 PM-580ms Extension = 718, Digit dialed, Digit = 9
2/12/18 2:32:51 PM-608ms Call Ref = 89, Originator State = Dialling, Type = User, Destination Type = none
2/12/18 2:32:52 PM-063ms Extension = 718, Digit dialed, Digit = 0
2/12/18 2:32:52 PM-313ms Extension = 718, Digit dialed, Digit = 5
2/12/18 2:32:52 PM-495ms Extension = 718, Digit dialed, Digit = 6
2/12/18 2:32:52 PM-497ms Call Ref = 89, Short Code Matched = User, 90N
2/12/18 2:32:52 PM-499ms My buttons = 1, Call Ref = 89, Originator State = Dialling, Type = User, Destination State = Seized, Type = Target List
2/12/18 2:32:52 PM-520ms My buttons = 1, Call Ref = 89, Originator State = Dialling, Type = User, Destination State = Seized, Type = Trunk
2/12/18 2:32:52 PM-793ms Extension = 718, Digit dialed, Digit = 1
2/12/18 2:32:53 PM-104ms Extension = 718, Digit dialed, Digit = 8
2/12/18 2:32:53 PM-247ms Extension = 718, Digit dialed, Digit = 8
2/12/18 2:32:53 PM-503ms Extension = 718, Digit dialed, Digit = 1
2/12/18 2:32:53 PM-782ms Extension = 718, Digit dialed, Digit = 8
2/12/18 2:32:53 PM-965ms Extension = 718, Digit dialed, Digit = 6
2/12/18 2:32:54 PM-116ms Extension = 718, Digit dialed, Digit = 9
2/12/18 2:32:58 PM-114ms Line = 9, Channel = 1, Q.931 Message = CallProceeding, Call Ref = 89, Direction = To Switch
2/12/18 2:32:58 PM-115ms My buttons = 1, Call Ref = 89, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
2/12/18 2:32:58 PM-194ms Line = 9, Channel = 1, Q.931 Message = Disconnect, Call Ref = 89, Direction = To Switch, Cause Code = 88
2/12/18 2:32:58 PM-195ms Line = 9, Channel = 1, Q.931 Message = Release, Call Ref = 89, Direction = From Switch
2/12/18 2:32:58 PM-200ms Line = 9, Channel = 1, Q.931 Message = ReleaseComplete, Call Ref = 89, Direction = To Switch
2/12/18 2:32:58 PM-204ms My buttons = 1, Call Ref = 89, Originator State = Dialling, Type = User, Destination State = Clearing, Type = Trunk
2/12/18 2:32:58 PM-204ms Call Ref = 89, Disconnect from Destination End
2/12/18 2:32:58 PM-213ms Extension = 718, State = Incompatible
2/12/18 2:32:58 PM-214ms Extension = 718, Button = 1, Idle
2/12/18 2:33:02 PM-697ms Extension = 718, Switchhook, Status = On
2/12/18 2:33:02 PM-702ms Extension = 718, State = Busy Wrap Up
2/12/18 2:33:04 PM-705ms Extension = 718, State = Idle

Call got connected
2/12/18 2:39:47 PM-071ms Extension = 718, Digit dialed, Digit = 9
2/12/18 2:39:47 PM-092ms Call Ref = 93, Originator State = Dialling, Type = User, Destination Type = none
2/12/18 2:39:47 PM-856ms Extension = 718, Digit dialed, Digit = 0
2/12/18 2:39:49 PM-324ms Extension = 718, Digit dialed, Digit = 5
2/12/18 2:39:49 PM-326ms Call Ref = 93, Short Code Matched = User, 90N
2/12/18 2:39:49 PM-328ms My buttons = 1, Call Ref = 93, Originator State = Dialling, Type = User, Destination State = Seized, Type = Target List
2/12/18 2:39:49 PM-380ms My buttons = 1, Call Ref = 93, Originator State = Dialling, Type = User, Destination State = Seized, Type = Trunk
2/12/18 2:39:49 PM-616ms Extension = 718, Digit dialed, Digit = 6
2/12/18 2:39:49 PM-975ms Extension = 718, Digit dialed, Digit = 1
2/12/18 2:39:51 PM-125ms Extension = 718, Digit dialed, Digit = 8
2/12/18 2:39:51 PM-308ms Extension = 718, Digit dialed, Digit = 8
2/12/18 2:39:51 PM-566ms Extension = 718, Digit dialed, Digit = 1
2/12/18 2:39:51 PM-836ms Extension = 718, Digit dialed, Digit = 8
2/12/18 2:39:52 PM-216ms Extension = 718, Digit dialed, Digit = 6
2/12/18 2:39:52 PM-445ms Extension = 718, Digit dialed, Digit = 9
2/12/18 2:39:56 PM-457ms Line = 9, Channel = 1, Q.931 Message = CallProceeding, Call Ref = 93, Direction = To Switch
2/12/18 2:39:56 PM-459ms My buttons = 1, Call Ref = 93, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
2/12/18 2:39:58 PM-942ms Line = 9, Channel = 1, Q.931 Message = Progress, Call Ref = 93, Direction = To Switch
2/12/18 2:39:58 PM-944ms Call Ref = 93, Alerting, Line = 9, Channel = 1
2/12/18 2:39:58 PM-945ms My buttons = 1, Call Ref = 93, Originator State = Ringback, Type = User, Destination State = Outgoing Alerting, Type = Trunk
2/12/18 2:39:59 PM-201ms Line = 9, Channel = 1, Q.931 Message = Alerting, Call Ref = 93, Direction = To Switch
2/12/18 2:40:00 PM-890ms Line = 9, Channel = 1, Q.931 Message = Connect, Call Ref = 93, Direction = To Switch
2/12/18 2:40:00 PM-898ms My buttons = 1, Call Ref = 93, Originator State = Connected, Type = User, Destination State = Connected, Type = Trunk
2/12/18 2:40:00 PM-898ms Call Ref = 93, Answered, Line = 9, Channel = 1

[thiel2]

Instead of System Status, use Monitor to trace the call.
First do a Clear All, answer yes, go to the ISDN tab and Tab Set All, go to the Call tab and check Call and ARS, goto the System tab and Tab Set All

This will give you the "Calling Number" and the "Called Number", the digits being dialed, and the logic that was used to put together the outgoing call.

From your SSA trace, I can see " Disconnect, Call Ref = 89, Direction = To Switch, Cause Code = 88". Google ISDN Cause Code 88 and you will find this:


Cause No. 88 - incompatible destination.
This cause indicates that the equipment sending this cause has received a request to establish a call which has low layer compatibility. high layer compatibility or other compatibility attributes (e.g., data rate) which cannot be accommodated.

What it means:
This usually means that the Number To Dial in the Connection Profile is in the wrong format. You may need to dial a 10 or 11 digit number, or dial a 9 in front of the number if it is a Centrex line.
This problem may also give a Cause 111.
Dialing at the wrong line speed can also give this Cause.

[s95]

Thanks for the update.
The issue is due to two pri lines one is for outgoing and In the Other DID is configured hence its created the issue.

By creating a shortcode with "NSXXXXXX" resolved the issue