I have a strange issue with Ip office 500 v2 it has h323 trunk to connect with Cisco CallManager. suddenly if someone calling from Avaya to Cisco extensions they are not able to see any name or number(there where no changes made in the Avaya system). if some call's to Avaya it's displaying properly.
I have a different trunk which connected with Avaya it is working properly.
when I checked the logs through monitor calling party and called party showing the same.
16:14:50 1693323570mS CD: CALL: 320.194247.0 BState=Connected Cut=3 Music=0.0 Aend="Shashank Jain(22112)" (0.0) Bend="Line 20" [Line 20] (270.1) CalledNum=11283 () CallingNum=22112 (Shashank Jain) Internal=0 Time=5483 AState=Connected
16:14:50 1693323571mS CMMap: PCG::MapBChan pcp[416]b0r1 cp_b 0 other_cp_b 0 type CGTypeSimple
16:14:50 1693323703mS RES: Mon 19/3/2018 16:14:50 FreeMem=51896084 Heap=50761800(3) Cache=1134284 MemObjs=24456(27570) CMMsg=10(18) ASN=0 Buff=5200 1359 1000 7444 5 Links=70733(72067) BTree=1572(3133) CPU=11.07% CPUStats=09.51%/1/4/719/19617/22059/00.94%
/1/02.69% MCR=0 MCW=0
16:14:50 1693323703mS RES2: IP 500 V2 9.1.4.0 build 137 Tasks=56 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=211 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 TCP=161(TLS=1) TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
16:14:50 1693323703mS RES4: XML MemObjs=63 PoolMem=4748404(2) FreePoolMem=4733100(0)
16:14:50 1693323703mS RES5: CLog MemObjs=2531 FreePoolMem(Objs)=3588(69) TotalMem=382300
16:14:50 1693323706mS CMLineRx: v=20
CMFacility
Line: type=IPLine 20 Call: lid=0 id=194249 in=0
IE CMIEPrimitiveData (7)
16:14:50 1693323709mS CMMap: a=4.18 b=0.0 Mapper::AllocateCodec allocated CMRTVocoder(f55b5d74) resource busy 2, total 20
16:14:50 1693323709mS CMLineTx: v=20
CMFacility
Line: type=IPLine 20 Call: lid=0 id=194249 in=0
IE CMIEPrimitiveData (7)
16:14:50 1693323710mS CMLineTx: v=20
CMFacility
Line: type=IPLine 20 Call: lid=0 id=194249 in=0
IE CMIEPrimitiveData (7)
16:14:50 1693323711mS CMExtnTx: v=22112, p1=0
CMFacility
Line: type=IPLine 250 Call: lid=320 id=194247 in=0
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Mohammad Zaqwan
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:0 R:4) number=11283
IE CMIEDeviceDetail (231) c0a82a010002f6c9 LOCALE=aru HW=15 VER=9 class=CMDeviceH323Trunk type=0 number=20 channel=0 features=0x0 rx_gain=32 tx_gain=32 ep_callid=194249 ipaddr=192.168.42.1 apps=0 loc=999 em_loc=999 features2=0x0 is_spcall=0
Timed: 19/03/18 16:14
16:14:50 1693323712mS CD: CALL: 320.194247.0 BState=Connected Cut=3 Music=0.0 Aend="Shashank Jain(22112)" (0.0) Bend="Line 20" [Line 20] (270.1) CalledNum=11283 () CallingNum=22112 (Shashank Jain) Internal=0 Time=5625 AState=Connected
tx_gain=32 ep_callid=194249 ipaddr=192.168.42.1 apps=0 loc=999 em_loc=999 features2=0x0 is_spcall=0
Display [Mohammad Zaqwan]
Timed: 19/03/18 16:14
16:14:50 1693323272mS CMExtnRx: v=22112, p1=0
CMConnectAck
Line: type=IPLine 250 Call: lid=320 id=194247 in=0
16:14:50 1693323272mS CMCallEvt: c0a82a010002f6c7 320.194247.0 65122 Shashank Jain.0: StateChange: END=A CMCSOGConnReq->CMCSConnected
16:14:50 1693323272mS CMTARGET: c0a82a010002f6c7 320.194247.0 65122 Shashank Jain.0: ~CMTargetHandler f4cd5444 ep f1859dd8
16:14:50 1693323273mS CMCallEvt: c0a82a010002f6c9 0.194249.0 65122 H323TrunkEP: StateChange: END=B CMCSConnReq->CMCSConnected
16:14:50 1693323275mS CMLineTx: v=20
CMFacility
Line: type=IPLine 20 Call: lid=0 id=194249 in=0
16:14:50 1693323276mS CMLineRx: v=20
CMFacility
Line: type=IPLine 20 Call: lid=0 id=194249 in=0
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=Mohammad Zaqwan
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Mohammad Zaqwan
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:0 R:4) number=11283
UUI type=User2User [NotificationIndication] [0x4e 0x6f 0x74 0x69 0x66 0x69 0x63 0x61 0x74 0x69 0x6f 0x6e 0x49 0x6e 0x64 0x69 0x63 0x61 0x74 0x69 0x6f 0x6e ]
I have a different trunk which connected with Avaya it is working properly.
when I checked the logs through monitor calling party and called party showing the same.
16:14:50 1693323570mS CD: CALL: 320.194247.0 BState=Connected Cut=3 Music=0.0 Aend="Shashank Jain(22112)" (0.0) Bend="Line 20" [Line 20] (270.1) CalledNum=11283 () CallingNum=22112 (Shashank Jain) Internal=0 Time=5483 AState=Connected
16:14:50 1693323571mS CMMap: PCG::MapBChan pcp[416]b0r1 cp_b 0 other_cp_b 0 type CGTypeSimple
16:14:50 1693323703mS RES: Mon 19/3/2018 16:14:50 FreeMem=51896084 Heap=50761800(3) Cache=1134284 MemObjs=24456(27570) CMMsg=10(18) ASN=0 Buff=5200 1359 1000 7444 5 Links=70733(72067) BTree=1572(3133) CPU=11.07% CPUStats=09.51%/1/4/719/19617/22059/00.94%
/1/02.69% MCR=0 MCW=0
16:14:50 1693323703mS RES2: IP 500 V2 9.1.4.0 build 137 Tasks=56 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=211 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 TCP=161(TLS=1) TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
16:14:50 1693323703mS RES4: XML MemObjs=63 PoolMem=4748404(2) FreePoolMem=4733100(0)
16:14:50 1693323703mS RES5: CLog MemObjs=2531 FreePoolMem(Objs)=3588(69) TotalMem=382300
16:14:50 1693323706mS CMLineRx: v=20
CMFacility
Line: type=IPLine 20 Call: lid=0 id=194249 in=0
IE CMIEPrimitiveData (7)
16:14:50 1693323709mS CMMap: a=4.18 b=0.0 Mapper::AllocateCodec allocated CMRTVocoder(f55b5d74) resource busy 2, total 20
16:14:50 1693323709mS CMLineTx: v=20
CMFacility
Line: type=IPLine 20 Call: lid=0 id=194249 in=0
IE CMIEPrimitiveData (7)
16:14:50 1693323710mS CMLineTx: v=20
CMFacility
Line: type=IPLine 20 Call: lid=0 id=194249 in=0
IE CMIEPrimitiveData (7)
16:14:50 1693323711mS CMExtnTx: v=22112, p1=0
CMFacility
Line: type=IPLine 250 Call: lid=320 id=194247 in=0
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Mohammad Zaqwan
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:0 R:4) number=11283
IE CMIEDeviceDetail (231) c0a82a010002f6c9 LOCALE=aru HW=15 VER=9 class=CMDeviceH323Trunk type=0 number=20 channel=0 features=0x0 rx_gain=32 tx_gain=32 ep_callid=194249 ipaddr=192.168.42.1 apps=0 loc=999 em_loc=999 features2=0x0 is_spcall=0
Timed: 19/03/18 16:14
16:14:50 1693323712mS CD: CALL: 320.194247.0 BState=Connected Cut=3 Music=0.0 Aend="Shashank Jain(22112)" (0.0) Bend="Line 20" [Line 20] (270.1) CalledNum=11283 () CallingNum=22112 (Shashank Jain) Internal=0 Time=5625 AState=Connected
tx_gain=32 ep_callid=194249 ipaddr=192.168.42.1 apps=0 loc=999 em_loc=999 features2=0x0 is_spcall=0
Display [Mohammad Zaqwan]
Timed: 19/03/18 16:14
16:14:50 1693323272mS CMExtnRx: v=22112, p1=0
CMConnectAck
Line: type=IPLine 250 Call: lid=320 id=194247 in=0
16:14:50 1693323272mS CMCallEvt: c0a82a010002f6c7 320.194247.0 65122 Shashank Jain.0: StateChange: END=A CMCSOGConnReq->CMCSConnected
16:14:50 1693323272mS CMTARGET: c0a82a010002f6c7 320.194247.0 65122 Shashank Jain.0: ~CMTargetHandler f4cd5444 ep f1859dd8
16:14:50 1693323273mS CMCallEvt: c0a82a010002f6c9 0.194249.0 65122 H323TrunkEP: StateChange: END=B CMCSConnReq->CMCSConnected
16:14:50 1693323275mS CMLineTx: v=20
CMFacility
Line: type=IPLine 20 Call: lid=0 id=194249 in=0
16:14:50 1693323276mS CMLineRx: v=20
CMFacility
Line: type=IPLine 20 Call: lid=0 id=194249 in=0
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=Mohammad Zaqwan
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Mohammad Zaqwan
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:0 R:4) number=11283
UUI type=User2User [NotificationIndication] [0x4e 0x6f 0x74 0x69 0x66 0x69 0x63 0x61 0x74 0x69 0x6f 0x6e 0x49 0x6e 0x64 0x69 0x63 0x61 0x74 0x69 0x6f 0x6e ]
