Requirements to upgrade to 10.1 from 9 for Skype business.

[sandh18]

Hello.
Recently, we purchased Avaya equipment from our leasing company, at end of our lease. And we have 2 IP Office 500 V2 at two offices. One is on version 9.1.7 and other 9.0.3. My question is on upgrading the units to new versions.

The reason why because we need to integrate to our Skype for Business and have read somewhere that we need to be on R10.1 version to use Skype for Business – is this correct?

If so, what are the steps in upgrading to Version 10.1
( when we click on File – Advance – Upgrade – it shows available version is 10.1 and gives us the option to upgrade, does this mean we have the license to upgrade or need to purchase upgrade license).

Kindly, advise
Thank you.

[thiel2]

You need to migrate your current licenses from Release 9.1 with "ADI" to Release 10.1 with "PLDS", and add an Upgrade license to each unit. You must consider the hardware that you have, if it will work on 10.1. If you have any applications like Chronicall that will need new CTI License.

Once you have your license migration files, you can do the upgrade, following any interim steps outlined in the release notes for the version you want to go to. Then add the license file and confirm everything is working before programming any new features.

So your best bet is to get with a competent Avaya Business Partner to get you through the process

[sandh18]

Currently, we installed Version 10 of IP Office Manager and Voice Pro V10 (one office has embedded voicemail in IP500 and other using Voice Pro server).

What are the steps of migrate the licenses from the unit (is it basically Tools - License Migration - which is a zip file from Office Manager)?
And how do i add an upgrade license 10.1 to each unit ( do i need to purchases these licenses; if so from where - we have a sold to number, if that matters)?



On the side note: We have 2 offices which rely heavily on avaya phones and we did contact 2 local Avaya partners in past 6 months and both times we had to go our own ways to fix the problems causing havoc within offices. Well, i won't go into those details right now but our management was not happy at all....

And all we want to do at this point is to be updated to V10.1; so we can have Skype Integration.

Thank you for your help.


Here is bit more info on our units:
Main Office:
Licenses
Additional Voicemail Pro Ports - Instances :4
Avaya IP endpoints - Instances: 5
Avaya IP endpoints - Instances: 20
Avaya IP endpoints - Instances: 20
Avaya IP endpoints - Instances: 1
Avaya IP endpoints - Instances: 1
Avaya IP endpoints - (Virtual Avaya End Points) Instances: 12
Essential Edition - Instances: 255
IP500 Universal PRI (Additional channels) - Instances: 8
IP500 Universal PRI (Additional channels) - Instances: 8
IP Voice Networking Channels - Instances: 4
Office Worker - Instances: 5
Preferred Edition (Voicemail Pro): Instances: 255
Receptionist - Instances: 1
Receptionist - Instances: 1
SIP Trunck Channels - Instances: 20
Software Upgrade 8 (R9.1) Instances: 1

Control Unit:
VCM32 Version 9.1.7.0 build 163
Phone8 Version 9.1.7.0 build 163
Phone2/PRIS U Version 9.1.7.0 build 163
IP 500V2 Version 9.1.7.0 build 163
COMBO6210/ATM4 Version 9.1.7.0 build 163


Satellite Office:
Licenses:
Avaya IP endpoints - Instances: 5
Avaya IP endpoints - Instances: 1
Avaya IP endpoints - Instances: 1
Avaya IP endpoints - Instances: 1
Avaya IP endpoints - Instances: 12
Essential Edition - Instances: 255
Essential Edition Additional Voicemail Ports - Instances: 2
IP Voice Networking Channels - Instances: 4
IP Voice Networking Channels - Instances: 4
R8+ Preferred Edition (VM Pro) - Instances: 1
Small Site Software Upgrade 8 (9.1) - Instances: 1

Control Unit:
VCM32 Version 9.0.3.0 build 941
IP 500V2 Version 9.0.3.0 build 941
COMBO6210/ATM4 9.0.3.0 build 941