As part of ongoing improvements to the Avaya Support website (support.avaya.com), Avaya will soon offer several web-based features to improve our service to clients. These include:
How Can You Participate? Please email [email protected] no later than Wednesday, April 10. Indicate your interest and phone contact information. An Avaya Support Representative will call you for scheduling and to provide virtual conference dial-in information for the design review.
Thank you in advance! We appreciate your time and look forward to hearing from you.
· A Total Service Outage link for quick Service Request creation and immediate agent escalation and response within 15 minutes.
· A variety of support “channels” that allow you to interact real-time with a support agent on the web site in the manner you prefer to discuss details and status of an open service request.
· Over the coming months, you’ll see these options becoming available from support.avaya.com:
From April 10-16, we are scheduling individual, 45-minute sessions to review these coming changes and get your candid feedback. Your preferences will be critical to shaping how these features are presented for easy use.· A variety of support “channels” that allow you to interact real-time with a support agent on the web site in the manner you prefer to discuss details and status of an open service request.
· Over the coming months, you’ll see these options becoming available from support.avaya.com:
o Prefer to talk by phone? Select “Web Talk” to connect by phone to an Avaya agent directly from your personal computer.
o Multi-tasking and want to chat in the background? Select “Web Chat.” In some instances, your chat will escalate immediately to a live agent, bypassing the Avaya virtual agent.
o Prefer a face-to-face interaction with your Avaya agent? Select “Web Video.”
o Multi-tasking and want to chat in the background? Select “Web Chat.” In some instances, your chat will escalate immediately to a live agent, bypassing the Avaya virtual agent.
o Prefer a face-to-face interaction with your Avaya agent? Select “Web Video.”
How Can You Participate? Please email [email protected] no later than Wednesday, April 10. Indicate your interest and phone contact information. An Avaya Support Representative will call you for scheduling and to provide virtual conference dial-in information for the design review.
Thank you in advance! We appreciate your time and look forward to hearing from you.
