IP Office 8.1 for Win7 - 64bit

[jjaswa]

Is there something special that has to be done when installing the Admin Suite for IP Office 8.1 on Windows 7, 64 bit?

Our installer gave us the disc and installed it on one computer (Win 7, 64 bit) and the software works there. When I installed the same software on my laptop (also Windows 7, 64 bit), the "Manager" shows the message:

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: manager.exe
Problem Signature 02: 10.1.43.0
Problem Signature 03: 4fe89885
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 503f01b1
Problem Signature 07: 20a4
Problem Signature 08: 7
Problem Signature 09: N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 4105

I've uninstalled it several times and tried to reinstall it and still same issue...

any suggestions?

[twh1]

This looks like you will need to put in a Service Request on the support site - the ticket will be routed to an engineer specific to your problem and Avaya software/equipment.

[jacks113]

What was the solution for this? I am having the same problem.

[vbulletn]

For technical support, a Service Request will need to be opened on line. Visit http://support.avaya.com. Select Service Requests > Create Service Requests