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My customer snet me the following suggestion regarding our e-mail notification update on an open ticket:
"Constructive Feedback: You might consider using the SR Number link in the email to direct the contact to the details of the service request. The existing URL (http://support.avaya.com/css/appmanager/css/support?_nfpb=true&_pageLabel=Check_Case_Status) that links the contact to open cases could be updated with a URL (something similar to https://support.avaya.com/service-requests/ticket.action?srNum=1-4018789897) that links the contacts to the details of the case that generated the email. "
I clicked on the SR Number link and went to the page that said "You have no open service requests at this time"
The SR link should take you to the open ticket.
"Constructive Feedback: You might consider using the SR Number link in the email to direct the contact to the details of the service request. The existing URL (http://support.avaya.com/css/appmanager/css/support?_nfpb=true&_pageLabel=Check_Case_Status) that links the contact to open cases could be updated with a URL (something similar to https://support.avaya.com/service-requests/ticket.action?srNum=1-4018789897) that links the contacts to the details of the case that generated the email. "
I clicked on the SR Number link and went to the page that said "You have no open service requests at this time"
The SR link should take you to the open ticket.
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