Contact Cleanup

[stevenmorrison]

If a customer has numerous incorrect contacts for a given account, for example past employees, and business partner resources that have either been replaced or are no longer supporting the account, what is the process to have those contacts removed from the account so that they do not appear when opening a ticket or making an escalation?

[ramos214]

I found this guide on how to remove subscribers from your database, hope it helps:

https://downloads.avaya.com/elmodocs2/intuity/audix/LXR1/lx_r1_issue2/a_user_3c.htm

[cartw7]

Thanks for sharing the solution, ramos214!