J100 Series SIP phone ringtones

[young528]

After updating firmware for the J129 & J169 phones to 4.0.10.0 from 4.0.5.10, only Classic ringtones 1 through 8 ring, all others are silent. Aside from firmware update itself, are there additional changes that need to made elsewhere? In the 46xxsettings.txt file for instance? Or am I missing something simple?



Phones in use are J129, J169, B179, and analog 2500 sets

IP Office Server Edition 11.0.4.3.0 build 3
IP500V2 w/ Expansion Modules

[mlombardi1]

That's odd. I updated my J169 from SIP 4.0.9 to 4.0.10 today and just tested using the "Chimes" ringtone. It plays as expected when I'm called, along with the classic tones.

In Settings > Audio > Personalized Ringing, you can use the "play" softkey to preview the tones as you're scrolling through them. Are you able to at least preview them?

[young528]

No, they will not play. I scrolled through all ringtones on J129 and J169 phones that were updated and only the "Classic" ringtones will play. All others are silent. I haven't pushed this out to all phones yet, so the phones that are still on 4.0.5.0.10 will play all ringtones.

[mlombardi1]

I can't seem to replicate this. Can you try downgrading to 4.0.9 to see if this is limited to 4.0.10?

[young528]

Downgraded to 4.0.9 and all ringtones play as they should.

[mlombardi1]

Ok, try upgrading once more to 4.0.10 and see if the problem returns. Either this is something with 4.0.10 that I can't replicate or it's the upgrade path.

[young528]

After more trial and error testing, if I update phones that are at 4.0.5 to 4.0.9, then on to 4.0.10 all ringtones work. If I go straight from 4.0.5 to 4.0.10, only the "Classic" ringtones work.

[mlombardi1]

Avaya has just released a PSN for this issue confirming our findings: https://downloads.avaya.com/css/P8/documents/101077761