I have EC500 setup for a user but when activated the call shows up as blocked on the users cellphone. How do I configure the system to display the call number on his cellphone?
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Do you want the ANI of the calling party? If so, there is no special configuration you have to do. You will need to check with your Service Provider to ensure they are not blocking the ANI.
If you want the ANI of the called party displayed, then a Special Application is required. You would need to implement SA8931. Information on this application can be found in the document at:
https://downloads.avaya.com/css/P8/documents/100069342
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