PSN # PSN004151u
published date: 11-Mar-14.
Severity/risk level: HIGH
Urgency: IMMEDIATELY
Name of problem
**********************
16XX IP Deskphones experience rolling reboot after upgrading to 1.3.4B Products affected
Avaya 1603-I,1603SW-I, 1608-I, and 1616-I H.323 IP Deskphone with 1.3 Maintenance Release 4 (1.3.4B)
Problem description
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16xx H.323 phone models upgraded to 1.3 Maintenance Release 4 (1.3.4B), launched August 27th, 2013, could experience a rolling reboot condition during an upgrade to and/or after some period of operation after a successful upgrade. OBSERVED BEHAVIOR: In some cases, the 16xx IP Deskphones will begin the boot cycle, stay in that cycle for up to 10 seconds (typically 3-4), and then reboot, repeating the cycle indefinitely. EXPECTED BEHAVIOR: Full boot up to login prompted or full login as previously logged in station.
Resolution
**************
Upgrade to the Avaya 1600 Series IP Deskphone Software Release 1.3 Maintenance Release 4 (1.3.4D) launched on March 11th, 2014 and available on the Avaya Support Website (http://support.avaya.com)
If you downloaded and/or upgraded to the 1.3.4B GA version, available on Avaya Support from August 27th, 2013 through February 17th, 2014 please discard all copies and upgrade to the Avaya 1600 Series IP Deskphone Software Release 1.3 Maintenance Release 4 1.3.4D version, launched on March 11th, 2014.
Source: https://downloads.avaya.com/css/P8/documents/100178436
Arbi
published date: 11-Mar-14.
Severity/risk level: HIGH
Urgency: IMMEDIATELY
Name of problem
**********************
16XX IP Deskphones experience rolling reboot after upgrading to 1.3.4B Products affected
Avaya 1603-I,1603SW-I, 1608-I, and 1616-I H.323 IP Deskphone with 1.3 Maintenance Release 4 (1.3.4B)
Problem description
*************************
16xx H.323 phone models upgraded to 1.3 Maintenance Release 4 (1.3.4B), launched August 27th, 2013, could experience a rolling reboot condition during an upgrade to and/or after some period of operation after a successful upgrade. OBSERVED BEHAVIOR: In some cases, the 16xx IP Deskphones will begin the boot cycle, stay in that cycle for up to 10 seconds (typically 3-4), and then reboot, repeating the cycle indefinitely. EXPECTED BEHAVIOR: Full boot up to login prompted or full login as previously logged in station.
Resolution
**************
Upgrade to the Avaya 1600 Series IP Deskphone Software Release 1.3 Maintenance Release 4 (1.3.4D) launched on March 11th, 2014 and available on the Avaya Support Website (http://support.avaya.com)
If you downloaded and/or upgraded to the 1.3.4B GA version, available on Avaya Support from August 27th, 2013 through February 17th, 2014 please discard all copies and upgrade to the Avaya 1600 Series IP Deskphone Software Release 1.3 Maintenance Release 4 1.3.4D version, launched on March 11th, 2014.
Source: https://downloads.avaya.com/css/P8/documents/100178436
Arbi
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