E129 authorization problem

[opolcsikzs]

Hi,

I hope I'm posting this question in the right forum.

We are using the Avaya E129 IP telephone at work.

When I use authorization code in IPO call is outgoing, the call dosen't work. The system not dialed the telephone number. I saw on the system monitor twice dialed the ##


Thanks.

[navarrete]

E129 no solicita codigo

Hola. tengo una red mixta con teléfonos digitales, análogos y IP E129.
todos con código de autorización los digitales y análogos no tienen problema. pero los E129 no solicitan el código. realizan la llamada pero esta nunca sale. por que la central (IPO) espera el código.
Ayudaaa!!

[markgallagher]

To answer another thread I was playing with this today and seeing your thread I'll repeat what I just found.

The E129 can be used with short codes that are set to "Force Account Code". After dialing the number, on the E129 you will hear a beep and the display will toggle between 'Call' and 'Calling'. The beep is the system indicating that you need to enter an account code. Dial an account code and press #. If the code is valid it will now make the call. If the code is not valid you'll hear another beep and can try again.

[jgardu]

E129 on IPO R10 ignoring authorization codes request

Hola, I have an IPO R10 (Recently upgraded) with stations E129 (recently installed). The issue is that, I've declared all short codes on ARS, some of them requesting authorization codes, with all stations (analog, digital, H.323) is working properly but when I dial an entry that requires to ask for the authorization code, the E129 simply ignore it, even if I program the shortcode directly on the user.

I've checked with other clients where we installed same platform and SIP telephones (but with older release) and we are not having the same issue.

Can anyone tell me what's going on?