System Administrator Functions (call forwarding)

[johns919]

I am trying to set up the 'forward on no answer' function on a 1616 phone but I cannot access the 'forward' menu on any of the phones we have set up.

There is a note in the support manual that "the system administrator is able to configure whether you can access the Forward and Follow Me menu and status options".

I assume that because I cannot see the menu, it is not configured to. How can I configure it to be able to access call forwarding?

Thank you!

[markgallagher]

If its an IP Office system (you didn't say) then you can change the settings using IP Office Manager.

The system wide default setting is set through the "System | Telephony | TUI" menu. For each individual user the system defaults can be overridden through the "User | Telephony | TUI" menu.

[johns919]

Hi Mark

As far as I can tell, it is a 1616 IP phone system.

How do I access the 'systems' menu? I have access to the 'features' menu but that is the only menu I can see!

Thanks

[oiduran]

When you dial short code *05 , do you see if the telephone activates the "function" option on display?

What is the firmware version of the telephone?